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Bethlehem

    Customer Service Rep 2 - Bethlehem, United States - Reeb Millwork

    Reeb Millwork
    Reeb Millwork Bethlehem, United States

    2 weeks ago

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    Description

    ** Customer Service Rep 2**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO001763 Showing 1 location **Job Details**

    **Description**

    **ESSENTIAL FUNCTIONS**

    Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions

    Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery

    Resolve customer complaints by researching the order history and taking disposition of incorrect products or service

    Follow-up to ensure that appropriate changes were made to resolve customers' problems.

    Refer unresolved customer grievances to designated departments for further investigation.

    Solicit sale of new or additional services or products, including up-selling and add-on selling

    Maintain positive relationships with both internal and external customers

    Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques

    Actively participate in departmental goal setting and goal achievement

    Conduct all activities in a safe manner, adhering to company safety standards

    Continuously work towards a "one-team" concept with outside sales representatives

    Apply STAR qualities seamless, trustworthy, attentive, resourceful

    Provide stellar customer service and exceed the customers expectations

    Perform other duties as assigned

    ***Education*** **:** High School Graduate or General Education Degree (GED), Associate degree preferred

    ***Experience :*** 3+ years related customer service experience

    **SKILLS & ABILITIES**

    ***Computer Skills***

    General computer knowledge required, including use of internet, email, MS Office

    ***Other Requirements***

    Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)

    Keyboarding skills

    Ability to use a calculator, able to read, write and understand English

    Ability to communicate effectively and to articulate clearly

    Willing to study company catalog to assist in product knowledge

    Ability to use a multi-line phone system, occasional out-bound calling

    Ability to understand both company sales goals and initiatives

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    **3 years:** Customer Service Experience

    **Licenses & Certifications**

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