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    Carrier Operations Specialist - Denver, United States - CS Recruiting

    CS Recruiting
    CS Recruiting Denver, United States

    3 weeks ago

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    Carrier Operations Specialist - CS Recruiting

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    Carrier Operations Specialist

    Denver, CO

    Job ID:

    10665


    Job Title:
    Carrier Operations Specialist


    City & State:
    Denver, CO


    Job Region:
    West


    Seniority:
    Mid Level Independent Contributor


    Business Unit:
    Carrier Sales (Brokering/Capacity Management)


    Service Offering:
    Non-Asset (Traditional Brokerage)


    Our client is a freight brokerage providing logistics solutions to shippers and businesses in the manufacturing, construction, food/beverage, and consumer goods industries of all types and sizes.

    They offer full truck load and less than truck load services, and have the experience, work ethic, and resources to get the job done right.

    What sets them apart is that they don't make empty promises. They work as your logistics partner and an extension of your team.

    Our client understands freight costs are a big part of any company's budget, so that's why they work with you on finding the most affordable and effective options to get the job done.

    Carrier Operations Representative
    Our client is looking to add a Carrier Operations Representative to their expanding team.

    This position will be responsible for handling all required volume of inbound and outbound calls as well as other duties that are outlined below.


    Job Type:
    Full-time


    Responsibilities:
    Effectively using telephone, email, and other forms of communication to represent our client in a professional manner.
    Strategically outreaching to our client's carrier partners to match to their shipments.
    Recognizing and on-boarding new qualified carriers
    Developing and growing strong carrier relationships
    Obtaining and recording shipment booking information from carriers
    Booking trucks on loads in a profitable and efficient manner
    Learning and executing customer specific procedures

    Performing check calls (confirm location and if they will still make it on time (at appt or said ETA) for pick up or delivery) on all shipments between MST and MST.

    Supporting customer and carrier facing sales teams while freight is over the road through consistent communication/updates with all parties.
    Anticipating and identifying problems and proactively working to solve them.

    Facilitating communication with AMs and/or BDRs, carriers, shippers, receivers, and leadership to help resolve issues with a high level of professionalism.

    Examining the market capacity resources to determine pricing, capacity, and truck availability.
    Scheduling pickup and delivery appointments for all existing/repeat locations and notifying BDR/AM if unable to complete.

    Identifying emails from customers as received and notifying AM/BDR, LS lead, and OM of new loads to cover while reaching out of carrier base.

    Maintaining load boards (DAT / Truckstop) and making sure posting are accurate by posting, reposting, and taking download postings.

    Tracking and tracing shipments to maintain daily contact with drivers to confirm on time arrival to pick up and delivery facilities on loads booked, including after hours and weekends.

    LS must confirm pick-up and delivery day of pick-up and delivery.

    Confirm with available information (email, text, messages) and if can't find reach out in this order: LS Lead, AM/BDR that P/U and delivery numbers, addresses and load instructions with shippers and receivers, correct misinformation before dispatching.

    Track driver detention, layover and other incidental pay items and then report Immediately to LS Lead or AM/BDR as applicable.

    If you are alerted by the carrier at the 90-minute mark for detention, you must notify Ls Lead and AM/BDR immediately.

    Understand and promote company's culture, goals, policies, and procedures.

    Experience:
    High school diploma or GED required.
    Minimum of 1-3 years of Carrier Sales experience.
    Outbound sales, cold calling, or outbound prospecting experience is a perk.
    Excellent organizational and time management skills.
    Strong ability to multi-task and is process driven.
    Desires to work in a motivated, fast-paced, competitive environment.
    Experience building carrier relationships.
    Must be able to work in a fast-paced and highly competitive sales market.
    Friendly, outgoing, and confidence is a must.

    Willingness to work in a team environment, but able to conduct themselves and work independently, driven to achieve individual results without being micromanaged.

    This position offers a competitive base salary.

    *LI-MK1
    #LI-Onsite

    Related to:
    Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, Refrigerated, Reefer, Temp Controlled, Temperature Controlled, protect from freeze, cold chain, cooling, track, trace, negotiate rates, cold calling, load coverage, book loads, freight lanes, delivery, carrier procurement, freight operations, pricing, TMS, RFP, carrier relationship development, load boards, freight broker, Independent Contributor, Team Player, Individual Contributor, IC

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