- Professionally handle incoming calls, addressing customer inquiries and requests in a timely and courteous manner.
- Provide accurate information about our products, services, and promotions to assist customers with their needs.
- Assist customers with order placement, tracking, cancellations, and returns following established procedures.
- Effectively resolve customer complaints and escalate complex issues to the appropriate department when needed.
- Educate customers about company policies and procedures to ensure compliance and satisfaction.
- Maintain detailed records of customer interactions and transactions in our database.
- Meet or exceed performance targets for call quality and customer satisfaction.
- Collaborate with team members to identify opportunities for process improvement.
- High school diploma or equivalent required; additional customer service training preferred.
- 3+ years customer service or call center experience is a plus but not required.
- Excellent verbal and written communication skills with a professional phone manner.
- Strong problem-solving abilities and empathy towards customers.
- Ability to multitask and prioritize tasks effectively.
- Basic computer skills and familiarity with call center software preferred.
- Flexibility to work various shifts including evenings, weekends, and holidays.
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Customer Care Representative - Irvine, United States - Identified Talent Solutions
Description
Job Title: Customer Care Representative (Healthcare)
Location: Irvine, CA (Onsite)
Company Overview: Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to making a positive impact in people's lives and are seeking passionate individuals to join our team.
Role Overview: We are looking for a dynamic team member to fill the role of Customer Care Representative (contract). As a Customer Care Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an outstanding customer experience.
Key Responsibilities:
Hourly Pay Range: $20-25 per hour.
This Customer Care Representative position is based onsite in the Irvine office.