Emergency Communications Technician II - Arlington, VA, United States - Metropolitan Washington Airports Authority

Metropolitan Washington Airports Authority Arlington, VA, United States

36 minutes ago

Full time

Description

Compensation Grade:

PS11B

Salary Range:

$27.05-$44.64

Opening Date:

February 28, 2024

Closing Date:

Please Note:
All job announcements close at 11:59 p.m. of the day before the posted closing date.

As an Emergency Communications Technician II, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD).

You will communicate with first responders via radio, telephone, and email.

The primary communication with the first responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service.

Emergency Communications Technician II

This is a full performance Emergency Communications Technician position that includes all aspects of 9-1-1 Communications: Call Taking, Virginia Criminal Information Network (VCIN) entry and clearing, Police Radio Dispatch and Fire & Rescue Dispatch.

Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety, located at Ronald Reagan Washington National Airport.

Receives, creates, processes, and relays emergency and non-emergency communications via various public safety communications equipment, and dispatches police, fire, and emergency medical services (EMS) at Airports Authority locations, Dulles Toll Road, Access Road, and to mutual aid jurisdictions.

Performs administrative tasks related to national and state law enforcement databases and verbally communicates with First Responders via radio and telephone.

Monitors the Airports Authority Security Systems and responds to alarms that are identified as Level One (highest priority).

This response includes camera review, contact with the person who set off the alarm, or sending police to resolve the alarm.

Performs related functions.

GENERAL RESPONSIBILITIES

Determines the nature of service requested and dispatches police, fire, or EMS unit(s), in accordance with needs at times in a fast-paced and stressful atmosphere.

Maintains constant contact with dispatched unit(s) and relays information between units, as needed, verbally communicating with First Responders primarily via radio communications.

Maintains contact with dispatched unit(s) and relays information between units, as needed.

Coordinates mutual aid response(s) with participating jurisdictions.

Performs administrative tasks to include preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases.

Uses proper broadcast procedures, and calms emotionally distraught callers, as necessary.

Routes and or re-routes or transfers calls appropriately.

Provide excellent customer service to all parties you interact with, whether an internal MWAA person, external partner, or traveling public.

Performs ECT-level maintenance on public safety communication equipment and general office equipment.

Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.

Provides credible testimony in court.

Performs multiple tasks at once such as speaking, listening, and typing.

Performs other duties as assigned.

QUALIFICATIONS

Two years of progressively responsible experience as a public safety dispatcher, attained within the last five years

Ability to read and interpret maps to direct dispatched units or answer questions from callers needing assistance.

Knowledge of and ability to apply policies and procedures for the dispatch of police, fire, and EMS units, including basic terminology and mutual aid procedures.

Knowledge of and ability to apply VCIN or NCIC procedures.

Skill in the use of a variety of public safety communications equipment in accordance with regulations.

Skill in problem-solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations.

Skill in using a computer, and modern office suite software, with emphasis on computer-aided dispatch systems and public safety databases, including a two-way radio system and 9-1-1 telephone system.

Ability to:
pass an online, computer-administered skills and ability test, and pass a psychological examination.

speak and write English effectively, including using an appropriate and effective tone of voice and other speech characteristics to give clear instructions.

make detailed analyses of data and information and make recommendations.

successfully complete the 80-hour Commonwealth of Virginia Telecommunication course.

If the employee is new to the Airport's Authority, the employee must be able to pass a comprehensive medical examination including drug screening, vision, and a psychological examination.

PREFERRED QUALIFICATIONS

Certifications as a NCIC/VCIN Operator.

Experience as a Public Safety Dispatcher (police/fire/EMS) and skill in the use of emergency communications equipment.

Demonstrated ability to read and interpret maps.

National Incident Management System (NIMS) 100 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute.

Certification in cardiopulmonary resuscitation (CPR) from the American Heart Association (AHA) or equivalent.

Certification in Automated External Defibrillation (AED) from the American Heart Association (AHA).

Virginia Certified Emergency Communications Officer.

Bachelor's degree in the Emergency Services field

EDUCATION

A high school diploma or a Certificate of General Educational Development (GED).

CERTIFICATIONS AND LICENSES REQUIRED

Certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of the Date of Hire.

NECESSARY SPECIAL REQUIREMENTS

Works rotating shifts, weekends, and holidays, special Airport Events, and during periods of inclement weather. Shift bids are conducted three (3) times a year and your placement is based on seniority.

May be subject to holdover or recall on a 24-hour basis for essential services and emergencies.

Communicates verbally and in writing and with first responders via radio communications in a high-paced environment.

Work performed in a fast-paced stressful atmosphere with multiple incoming/outgoing calls and communications during peak periods and/or during emergencies requires multi-tasking.

Attends ongoing mandatory in-service, basic, advanced, and specialized training.

Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.

Communications Security Technician

2 days ago

Signature Technology Solutions Washington, United States

**Benefits**: · - Bonus based on performance · - Opportunity for advancement · - Training & development · Seeking experienced Communication and Security Technicians for opportunities to provide assistance with the installation, termination, and testing of various types of video s ...
Communications Technician I

5 days ago

IES Communications Chantilly, United States

**Job Description**: · **Job** Summary**: · The Communications Technician I must learn and possess the skills required to function as a contributing member of a technical team. Typically, the Technician I possess no experience to one (1) year of experience in the structured cabli ...
Atc Communications Electronics Technician

1 week ago

DYNAMIC SCIENCE INC Quantico, United States

**Job Description (MCAF ATC Communications Electronics Technician)**: · Marine Corps Air Facility (MCAF) Quantico, Virginia has a requirement for Air Traffic Control Maintenance services in support of air traffic operations to and from the United States Marine Corps Quantico Air ...
Communications Security Technician

1 hour ago

Signature Technology Solutions Washington, United States

Job Description · Job DescriptionBenefits:Bonus based on performance · Opportunity for advancement · Training & development · Seeking experienced Communication and Security Technicians for opportunities to provide assistance with the installation, termination, and testing of vari ...
Communications Security Technician

5 days ago

Signature Technology Solutions Washington, United States

Job Description · Job Description · Seeking experienced Communication and Security Technicians for opportunities to provide assistance with the installation, termination, and testing of various types of video surveillance, intrusion detection, access control, voice/data cables an ...
Generator Service Technician, Dcc Communities

6 days ago

Amazon Data Services, Inc. Chantilly, United States

1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience · - 1+ years of electrical or mechanical experience · - High school or equivalent diploma · We are looking for a Generator Service Technician who ...
Emergency Communications Technician I

3 weeks ago

Metropolitan Washington Airports Authority Washington D.C., United States Full time

Compensation Grade: · PS11A · Salary Range: · $25.05-$41.33 · Opening Date: · April 10, 2024 · Closing Date: · Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date. · As an Entry-Level Emergency Communications Technician I, you will rec ...
Emergency Communications Technician I

2 days ago

The City of Falls Church Virginia Falls Church, United States

Job Description · Job DescriptionEmergency Communications Technician I · Open until filled · The City of Falls Church is seeking a qualified applicant for the position of Emergency Communications Technician. The primary duties of this position are to act as a police dispatcher an ...
Antenna technician to repair antenna in a residential community

3 days ago

beBee Handyman Otis, KS, United States Freelance

Good afternoon, · The issue is in a community of neighbors in Otis, KS. Due to strong winds two months ago, we have been experiencing signal loss. We have been in contact with our insurance, but they have informed us that we need to find an antenna specialist. Additionally, we w ...
Clinical Technician, Inpatient Rehab Unit

1 week ago

Virginia Hospital Center Arlington, United States

Clinical Technician, Inpatient Rehab Unit · **Job Description**: · Purpose & Scope: · The Clinical Technician III works under the direct supervision of the RN and is an active member of the health care team. Under the direct supervision of a licensed nurse, the Clinical Technicia ...
Clinical Technician, Total Joint

1 week ago

Virginia Hospital Center Arlington, United States

Clinical Technician, Total Joint · **Job Description**: · Purpose & Scope: · The Clinical Technician III works under the direct supervision of the RN and is an active member of the health care team. Under the direct supervision of a licensed nurse, the Clinical Technician perform ...
Diesel Technician/Mechanic III

1 day ago

Penske Truck Leasing Arlington, United States Full time

Location: 3206 E. Abram St, Arlington, TX 76010 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maint ...
Pharmacy Technician

1 day ago

CVS Health Arlington, United States

WE WILL TRAIN · Do you want to make a difference in someone's life? · Are you ready to have a career with purpose? · At CVS Health, our Pharmacy Technicians are at the forefront of our purpose of helping people on their path to better health. As a Pharmacy Technician in one of ou ...
Field Service Technician

1 week ago

By Light Professional IT Services LLC Arlington, United States

Overview: · We are searching for a well-organized, reliable Field Service Technician to join our company. Responsibilities include diagnosing and repairing electronics and information systems equipment, reading manuals, and installing new equipment, performing routine servicing a ...
Community Technician

4 days ago

Maryland Treatment Centers, Inc. Rockville, United States

Job Description · Job DescriptionCommunity Technician (Rockville) · Full Job Description · Maryland Treatment Centers Inc. is a growing regional behavioral health provider focused on clinical excellence, innovation, and scholarship. We are a thriving center for treatment of addic ...
Printer Service Technician Manager

1 day ago

Poprouser Inc. Arlington, United States

**Location**:Washington DC Metro Area · - Mobile Field Position · **Salary**: $65,000 - $75,000/year · **Responsibilities** · - Cultivate a collaborative and results-oriented work environment where technicians feel empowered to contribute and take ownership. · - Conduct regular p ...
Service Tech Manager

6 days ago

Poprouser Inc. Arlington, United States

**Location**: Washington DC Metro Area · - Mobile Field Position · **Salary**:$65,000 - $75,000/year · **Responsibilities** · - Lead and mentor a team of service technicians, fostering a collaborative, accountable, and continuously improving work environment. · - Conduct regular ...
IT Support Technician

2 days ago

TechCentrics Arlington, United States

We are seeking a motivated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing on-site technical assistance and support to one of our premiere clients, an ultra-conservative non-profit. · **Duties**: · - Provide technical sup ...
Audio Visual Sales Coordinator

1 week ago

Inspire Event Technologies LLC Arlington, United States

At **INSPIRE**, we provide quality technology, qualified technicians, and a creative vision that enables our clients to effectively communicate at their conferences, meetings, and events-all while focusing on building trusting and lasting relationships through professional and pe ...
Public Affairs Specialist

1 week ago

US Office of the Secretary of Defense Arlington, United States

**Duties**: · Incumbent typical work assignments may include the following: · - **Developing and coordinating high-level and high-impact, cross-organizational and cross-DoD communication planning to align capabilities, messaging and actions to achieve desired outcomes in support ...