IT Support Technician - Arlington, United States - TechCentrics

Description

As an IT Support Technician, you will be responsible for providing on-site technical assistance and support to one of our premiere clients, an ultra-conservative non-profit.

• Provide technical support to end users regarding hardware, software, and networkrelated issues
• Install, configure, and troubleshoot computer systems, printers, and other peripherals
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
• Provide onsite desktop/laptop support including new hardware setup, imaging, and deployment
• Assist with onboarding and offboarding of users
• Set up user accounts and permissions in M36
• Assist with software installations and upgrades
• Perform routine maintenance tasks such as system updates and backups
• Diagnose and resolve network connectivity issues
• Document all support activities and resolutions in a timely manner

• Knowledge of TCP/IP networking protocols
• Proficiency in operating systems such as Windows and Mac OS
• Experience with Azure Active Directory administration
• Familiarity with office productivity software (e.g., Microsoft Office)
• Excellent communication skills, both verbal and written
• Ability to provide clear instructions to nontechnical users
• Strong problemsolving skills and attention to detail
• Ability to work independently as well as in a team environment