Service Tech Manager - Arlington, United States - Poprouser Inc.
Description
Location:
Washington DC Metro Area
- Mobile Field Position
Salary:
$65,000 - $75,000/year
Responsibilities
- Lead and mentor a team of service technicians, fostering a collaborative, accountable, and continuously improving work environment.
- Conduct regular performance reviews, set clear goals, and provide ongoing training to enhance the team's technical skills.
- Oversee the efficient scheduling and dispatch of service technicians to ensure timely and effective service delivery.
- Monitor key service performance metrics, analyze trends, and implement process improvements to optimize efficiency.
- Collaborate closely with the sales and customer support teams to deliver a seamless customer experience.
- Address customer concerns promptly and proactively work to exceed expectations.
- Perform field service calls as needed to maintain handson experience.
- Conduct ridealongs with field technicians to offer technical assistance and coaching.
- Stay current on industry trends and advancements in printing technologies to ensure the team's preparedness for diverse equipment.
Required Qualifications:
- Proven experience in a management or supervisory role, demonstrating effective leadership and team management skills.
- Strong technical background with expertise in Wide Format, IT, and related equipment or related fields.
- Excellent communication and interpersonal skills.
- Valid Driver's License
- Ability to work independently and manage a mobile position efficiently.
Other Qualifications:
years of hands-on experience as a service technician in a relevant field preferred.
- Prior experience as a service manager is preferred.
Benefits:
- Management Deferred Compensation Profit Sharing
- Quarterly Performance Bonuses
- Health, Dental, and Vision Insurance
- 401(k) Contributions
- PTO (Paid Time Off) and Sick Leave
- Holiday Leave and Floating Holidays
- Summer Friday Hours
- The company supplied cell phone, laptop, and vehicle
Pay:
$65, $75,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Experience level:
- 10 years
- 11+ years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Day shift
Experience:
- printer service: 5 years (preferred)
- Management: 3 years (preferred)
Language:
- English (required)
Ability to Commute:
- Arlington, VA required)
Ability to Relocate:
- Arlington, VA 22201: Relocate before starting work (required)
Work Location:
Hybrid remote in Arlington, VA 22201
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