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IT Support Engineer
2 weeks ago
KSB SE and Co KGaA Grand Rapids, United StatesKSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, po ...
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Lead IT Support Engineer
2 weeks ago
Arcas Technology Inc Kent, United StatesArcas Technology is partnered with a leading Manufacturing company based in Kent who are currently looking for an experienced Lead IT Support Engineer to join their business on a permanent basis. · They are seeking a dynamic individual to oversee their Support Service operations, ...
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Technical Support Engineer
3 weeks ago
Shape Corp Kent, United StatesGeneral Purpose: · Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues. · Major Duties and Responsibilities:Functions as first point of contact for customers in relation to system technical application support b ...
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Technical Support Engineer
2 weeks ago
Shape Corp Kent, United StatesGeneral Purpose: · Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues. · Major Duties and Responsibilities:Functions as first point of contact for customers in relation to system technical application support b ...
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Quality Engineering Support
5 days ago
Plasan North America, Inc. Grand Rapids, United StatesJob Description · Job Description · POSITION REQUIREMENTS · (Required Tasks) · Position would consist of creating and finalizing the 18 core document deliverables for both component and assembly level products · Process flow diagrams · PFMEA's · Control Plans, etc. · Additio ...
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Director of Product Engineering
2 weeks ago
Leggett & Platt Grand Rapids, United StatesWe, at Leggett & Platt Inc., are searching for a Director of Product Engineering within our Product Development team to help support our Work Furniture** **business. **This is a HYBRID role in Grand Rapids Michigan.** · Our Work Furniture business brings an intense focus on the c ...
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Program Manager
1 week ago
ADAC Automotive Grand Rapids, United States**Essential Responsibilities**: · - Issue and manage ADAC CN's. · - Assist in creation of customer EC's and temporary approvals (CN's, EWOs, WERS etc.) · - Issue, monitor, update, and distribute timing plans. · - Communicate program status. Escalate as required · - Lead and direc ...
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Engineering Manager
3 weeks ago
MYR Energy Services Grand Rapids, United StatesAbout the Role: · The Engineering Manager - Solar will be responsible for overseeing the engineering and procurement aspects of utility scale solar projects, electrical substation, transmission, and distribution projects nationwide from bidding to project closeout. This position ...
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Executive Administrative Assistant
2 weeks ago
ADAC Automotive Grand Rapids, United StatesThe ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, organizational skills, possess basic financial acumen, exercise discretion and the ability to maintain a realistic bala ...
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Electrical Project Manager
2 weeks ago
Colliers Engineering & Design Grand Rapids, United StatesOverview: · Our electrical, mechanical, and plumbing engineers are experienced in a wide range of projects, including power generation & distribution, lighting systems, fire alarms, security, and access control systems. We design new and renovated systems, as well as energy contr ...
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Industrial Designer
2 weeks ago
VIRA Insight Grand Rapids, United States**POSITION TITLE**: Industrial Designer · **POSITION REPORTS TO**: Director of Development · **DEPARTMENT**: Customer Success · **POSITION EFFECTIVE**: January 16, 2022 · : · The Industrial Designer will work alongside our sales staff to support new and existing customers with cr ...
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Diesel Technician- 2nd Shift
2 weeks ago
Cummins Grand Rapids, United States**We are looking for a talented Diesel Technician to join our team in Grand Rapids, MI specializing in engine repairs for our Distribution Business.** · - In this role, you will make an impact in the following ways:_ · - Complete repairs on engine products in a service shop · - P ...
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Program Manager
2 weeks ago
SoundTech, Inc. Grand Rapids, United StatesThe **Program Manager** works to improve SoundTech's market position and achieve financial growth. The Program Manager is responsible for maintaining and building key customer relationships, management of sales, customer accounts, and working to present new business opportunities ...
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Technical Account Manager
2 weeks ago
SoundTech, Inc. Grand Rapids, United StatesThe **Technical Account Manager** works to improve SoundTech's market position and achieve financial growth. The Technical Account Manager is responsible for maintaining and building key customer relationships, management of customer accounts, and working to present new business ...
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Assistant Librarian
3 weeks ago
Grand Valley State University Grand Rapids, United StatesThe Business and Engineering Liaison Librarian will report to the Head of Professional Programs and be located on the Robert C. Pew Grand Rapids campus. The Social Sciences Liaison Librarian will report to the Head of Liberal Arts on the Allendale campus. · The Business and Engin ...
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Die Setter
3 weeks ago
Hilco Technologies Grand Rapids, United StatesCome join our team.. We are looking for a 3rd shift Die Setter. (10:45PM - 7:15AM) · **POSITION RESPONSIBILITIES**: · Work in cooperation with Manufacturing Supervisor to ensure injection molding presses and secondary operations are set up to our engineering specifications. · **E ...
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Maintenance Tech- Friday/saturday Nights
2 weeks ago
Sheraton Grand Rapids Airport Grand Rapids, United StatesWe are hiring a Maintenance Technician · This is a Part time - Friday/Saturday only - 2nd shift position. · **Responsibilities**: · - As a maintenance tech on our engineering team you are responsible for keeping all equipment in good working order with routine repairs and prevent ...
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Maintenance Tech- Full Time
2 weeks ago
Sheraton Grand Rapids Airport Grand Rapids, United States Full timeWe are hiring a Maintenance Technician · This is a Full Time 2nd shift position. · Job requires Friday/Saturday. Days off during the week are flexible. · **Responsibilities**: · - As a maintenance tech on our engineering team you are responsible for keeping all equipment in good ...
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Associate Manager, Cloud Services Engineering
3 weeks ago
Acrisure Grand Rapids, United StatesJob Title: Associate Manager, Cloud Services Engineering · - Department: Information Technology · - Location: Hybrid (Grand Rapids, MI), Remote · - About Acrisure · - Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial pr ...
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Maintenance Manager
1 week ago
FMK Corporation Grand Rapids, United StatesWe are is seeking a dedicated and experienced Maintenance Manager to join the team. This pivotal role is designed for a dynamic individual who thrives on ensuring that equipment, processes, and the facility operate at peak efficiency and safety. As the Maintenance Manager, you wi ...
Technical Support Engineer - Kent, United States - Shape Technologies Group
Description
Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues.Major Duties and Responsibilities:
Functions as first point of contact for customers in relation to system technical application support by phone, fax or email.
Analyzes, classifies, tracks, investigates, researches and resolves all assigned support/service problems and issues in a timely, effective manner.
Displays a comprehensive understanding of product support documentation.
Facilitates prompt, open, complete and direct communication with customers.
Ensures company and customer expectations are aligned and defines criteria for successful resolution of customer issues.
Follows documented escalates process and recommends onsite support for issues that cannot be resolved in a timely manner.
Analyzes and provideseffective resolutions to customers in an efficient manner.
Reports detailed notes on issues in the CRM tool to ensure customer problems are documented and resolved.
Provides non business hours telephone customer support on a rotation.
Work with FSE's to help resolve difficult service issues.
Complete all required administrative documentation in a timely manner.
Adhere to company RMA policy and documentation of customer identified system defects.
Travel occasionally – 20%
Perform other duties as required.
Knowledge, Skills and Abilities:
Comprehensive knowledge of company products preferred.
Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
Familiar with PC utilizing Windows, Word and Excel, and CAM
High level of interpersonal skills to work effectively with others and to resolve stressful situations.
Strong oral and written communication skills.
Positive attitude and ability to build strong customer relations.
Demonstrated ability for innovative/creative thinking.
Strong analytical skills.
Supervisory Responsibility:
None
Standard office equipment
Education/Experience and/or Training:
AA degree in Electronics, Robotics or Mech. or a minimum of 2 years college/technical school training.
Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
Experienced in CNC programming (Allen Bradley 9 Series Controllers, preferred).Qualifications
Behaviors
Preferred
Enthusiastic
:
Shows intense and eager enjoyment and interest
Team Player
Team Player
:
Works well as a member of a group
Functional Expert
Functional Expert
:
Considered a thought leader on a subject
Detail Oriented
Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter
:
Inspired to perform without outside help
Growth Opportunities
:
Inspired to perform well by the chance to take on more responsibility
Flexibility
Flexibility
:
Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
Associates or better in Engineering or related field.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)#J-18808-Ljbffr