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Ashburn

    Service Coordinator - Ashburn, United States - Fidelity Mechanical Services

    Fidelity Mechanical Services
    Fidelity Mechanical Services Ashburn, United States

    2 weeks ago

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    Description
    Fidelity Mechanical Services , a premier provider of Mechanical HVAC design, installation,and service in the Mid?Atlanticregion, is looking for a ? Service Coordinator

    • to join our Ashburn, VA
    • team

    Primary Responsibilities:

    Dispatching:
    Efficiently receive and process incoming service requestsfrom clients via phone, email, or other communication channels. Prioritize anddispatch HVAC service technicians based on urgency, location, and skillset.

    Scheduling:
    Coordinate and schedule HVAC service appointments,considering customer availability, technician availability, and servicerequirements. Optimize the routing and scheduling of technicians to minimizetravel time and maximize efficiency.

    Communication:
    Maintain clear and timely communication with clients, HVACservice technicians, and other team members. Provide updates on technicianarrivals, delays, and any changes to scheduled appointments. Ensure effectivecommunication between technicians and clients to address any questions orconcerns.

    Documentation:
    Accurately record and maintain detailed service records,including client information, service requests, technician assignments, and workperformed.

    Customer Service:
    Deliver excellent customer service by providing a friendlyand professional experience during all client interactions. Handle customercomplaints or issues with empathy and resolve them in a timely manner.

    Team Collaboration:
    Collaborate with HVAC servicetechnicians, and other team members to ensure seamless service delivery. Sharerelevant information and feedback to improve overall operational efficiency.


    Qualifications:
    "Can do" attitude with a team player mentality
    CustomerService oriented
    Excellenttime management, multi-tasking, and organization skills
    Excellentwritten and oral communication skills
    Strongproblem-solving, and analytical skills
    Abilityto deal effectively with a multitude of individuals at all organizationallevels
    Atleast 1 year of experience in the HVAC industry or dispatching
    Atleast 1 year of customer service experience
    Highschool diploma or equivalent


    What's In It For You:
    PTO & Paid Company Holidays
    Medical Insurance
    Dental Insurance
    Vision Insurance
    Life & Disability Insurance
    401(k) with Company Match

    #J-18808-Ljbffr
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