Service Coordinator - Frederick, United States - Werres Corporation

Description

The Service Coordinator is a full-time, position in the Service Department. Hours worked are 8:00 a.m. - 5:00 p.m. with one hour for lunch, unless the Manager determines that business needs warrant a different work schedule.


Primary Responsibilities of the Service Coordinator:
Dispatching technicians to customer locations. Coordinate the invoicing process for the service department (using parts, labor, outside purchases, etc.)


The Service Coordinator will:

• Be service oriented.
• Have strong administrative skills.
• Be organized, detailoriented, a good record keeper, good with numbers, spreadsheet/PC literate.
• Have good communication skills with the ability to effectively interact with customers, vendors and all levels of employees throughout the corporation, while fostering a team environment within the Service Department administration team.
• Be a selfstarter, a highly motivated individual with the ability to handle multiple tasks, interruptions and changing priorities.
• Have product knowledge or the aptitude to learn the product in a timely manner.

Main Tasks of Service Coordinator:

• Dispatching technicians for service calls;
• Responding to service calls from external and internal customers;
• Invoicing, including verification of work performed prior to invoicing;
• Investigating invoice questions for external and internal customers;
• Investigate credit card verification issues;
• Investigating labor posting questions;
• Verification of warranty;
• Work in Process management
• Provide reports to technicians (ex. WIP, SM due, etc.)
• Posting labor time to jobs;
• Posting Outside Purchases and approve vendor invoices
• Posting expense sheets, vacation requests;
• Keep vacation and sick leave records;
• Track hours worked and prepare final timesheets to submit to payroll;
• Coordinate scheduled maintenance activities;
• Setup/handle installation prep / 90day (order tracks);
• Answering telephones; check night mail;
• Serve as backup for other members of the administrative team, as needed;