Client Services Coordinator - Washington, United States - JOHN AKRIDGE CO LLC

JOHN AKRIDGE CO LLC

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Akridge is a full-service commercial real estate company and a prominent investor and developer in the Washington, DC and North Carolina regions.

We invest in, develop, and manage commercial real estate, from office buildings to mixed-use space.

Since our founding in 1974, Akridge has acquired, developed, or entitled over 14 million square feet of commercial real estate and land.

We believe in transforming the landscape of our nation's capital through places that make working more productive, playing more delightful, and living in our city more harmonious.

Akridge is committed to sustainable development and operating practices, and has been recognized as an Energy Star Top Performer and Energy Star Partner of the Year.

Some of Akridge's most notable projects include the 1 million square foot Gallery Place, the internationally recognized Homer Building, and the 3 million square foot Burnham Place air rights development project at Union Station.

Akridge is proud to invest, build, and operate properties that provide lasting value for our investors, quality work environments for our Clients, and vibrant neighborhoods for our community.

Our fully integrated platform allows us to enhance a property's value throughout every stage of development and operations. We acquire and develop properties that generate consistent and strong, above-market returns for our investment partners. Our developments become destinations that attract high-quality Clients and make neighborhoods more desirable. Our comprehensive real estate knowledge and experience enables us to create smart investment strategies that respond to market opportunities. Our operating and development expertise gives us an unparalleled ability to execute these strategies and deliver exceptional results. Akridge invests like an operator, and operates like an investor.

Position Summary:

The Client Services Coordinator is responsible to support the management and operation of first class commercial office buildings in the Akridge portfolio as assigned.

The Client Services Coordinator's primary obligation is to provide outstanding customer service to Clients, investors, and vendors.

The Client Services Coordinator will also coordinate with the Building Services, Leasing, Construction Management, and Accounting departments to provide outstanding customer service.

This position reports directly to the Property Manager or Portfolio Manager of the assigned properties and works in cooperation with the Building Services staff, property management staff, other members of the building team, outside contractors, and in the service of all Building Clients.

Position Responsibilities:

Manage conference center reservations and billing report and processes. This role entails scheduling preevent tours with the Client point of contact prior to the scheduled event, coordinating and supporting A/V needs, and postevent services such as logging out of systems.
Establish and maintain a professional relationship with tenant representatives by visiting each Client contact on a regular basis (at least twice per month)
Work in conjunction with other Akridge departments and all outside contracted personnel to provide Clients with the highest level of quality service
Be familiar with all lease terms and requirements
Communicate with Clients through the of Electronic Tenant Solutions software
Coordinate Client relations activities with Niche by Akridge
Respond promptly to all Clients inquires and follow up with all requests for services
Perform administrative duties including invoice approval, access security fob administration, and contact management, electronic filing, keeping meeting minutes, managing certificates of insurance, and other duties as assigned
Assist Property Manager and/or Portfolio Manager with budget preparation and with writing monthly reports
Issue Client Manual and see that information is kept current
Assist with contract management and preparation as requested
Assist with creation, planning and implementation of building wide Client events
Provide back up for the lobby attendant or security guard
Provide notary services to building Clients

Site Inspections and Building Operations

Work with Chief engineer and Building Services staff to ensure that the building mechanical systems and grounds are clean, secure, energy efficient, operating properly and in compliance with building codes
Maintain vacant space in secured and marketable condition at all times
Maintain emergency procedures guidelines
Oversee onsite contracted personnel to ensure that they provide our Clients with the highest quality service
Develop professional working relationships with Leasing, Construction Management, Development, and Building Services
Initiate work tickets as a result of site inspections and follow up with Engineer, Porter or Lobby Attendant
Follow up with Clients on work orders

Contractor Assignments