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    Copier Field Service Technician - Los Angeles, United States - ImpactOffice Technologies

    ImpactOffice Technologies
    ImpactOffice Technologies Los Angeles, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Copier Technician- Impact Office Technologies

    POSITION SUMMARY

    This field service position is responsible for the timely and cost-effective maintenance and repair of office equipment in the Southern California area. This position is also responsible for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by Impact Office Technologies.

    POSITION EXPECTATIONS

    • • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
    • • Manage all part inventories and utilize all assets and resources to achieve targeted financial results and create superior value for our customers.
    • • Analyze customer needs, recognize business opportunities, and influence sales volume growth.
    • • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
    • • Complete all administrative aspects of the job on time and error-free.
    • • Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
    • • Perform other activities that support IOT and our service organization.
    • • Other duties as assigned.

    Education, Certifications and /or Licenses:

    • • Valid Driver's License with a clean driving record.
    • • Needs to pass a background and drug test.
    • • High School Diploma or GED; AA Degree or equivalent technical training

    Experience:

    • • 4-10 years as Copier Service technician

    Knowledge/Skills:

    • • Technical knowledge/skills
    • • Analysis (problem identification)
    • • Attention to Detail
    • • Customer service orientation
    • • Communications – verbal and written
    • • Planning and organizing (work management)
    • • Teamwork (cooperation)
    • • Work standards (concern for quality)
    • • Follow-up
    • • Lives and leads by IOT's values and serves as an example of the best we want to see in our team
    • • Able to interact professionally with customers, vendor partners, and fellow employees
    • • Highly motivated to learn and grow - self-directed and proactive
    • • Reliable and responsive
    • • Possess a positive attitude

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    While performing the duties of this job, the associate may be required to do the following:

    • • Ascending/descending ladders, stairs (up to 3 flights) and ramps while carrying loads.
    • • Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat repeatedly.
    • • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
    • • Remaining in a stationary position, often standing, sitting or lying prone for prolonged periods.
    • • Moving about to accomplish tasks or moving from one worksite to another.
    • • Ability to lift up to 75lbs unassisted.
    • • Ability to lift 200lbs assisted
    • • Repeating motions that may include the lower back, knees, hips, ankles, wrists, hands and/or fingers.
    • • Operating machinery and/or power tools.
    • • Operating motor vehicles or standard warehouse material handling equipment (for up to 6 hours daily)

    WORKING CONDITIONS AND ENVIRONMENT

    While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature controlled environment, varying between internal warehouse environments, delivery vehicles, outdoors, and internal/external customer locations.

    Impact Office Technologies (IOT) is a fast-growing independent imaging technology provider specializing in the full line of copiers and printers along with integrated software solutions. With numerous locations throughout the United States, IOT provides its customers with high quality sales, service and support.

    Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

    About the Company

    ImpactOffice Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

    If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at

    ImpactOffice Technologies maintains a drug free workplace.

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