Field Service Technician - Los Angeles, United States - Pro-Vigil, Inc Surveillance Services

Description

Essential Functions

• Entrylevel position with training provided
• Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems
• Pre-Test Units prior to installation
• Remove units upon completion of a job
• Travel to customer sites to provide onsite service and repairs while providing the Best In Class Customer Service for which Pro-Vigil is known
• Partner with Sales Reps on work status
• Work closely with leadership on open/completed jobs
• Provide exceptional customer service along with quality performance
• Properly record all required information on data devices and/or work orders
• Operate Company vehicles in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
• Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
• Performs oncall duties and responsibilities as required of all field service technicians
• Perform other duties as requested by supervisor

Qualifications:

• Experience installing CCTV equipment including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required)
• Valid driver's license with a safe driving record
• Professional appearance
• Enhanced communication skills
• The ability to lift up to 60 lbs
• A sound troubleshooting thought process, high attention to detail and a customerfocused mentality.
• A selfstarter who is career minded and motivated to advance within the organization
• Minimum one year experience as a Field Technician I

• Successfully completed IPVM

• Camera Course certification within first nine months of employment
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Updates every ticket within SLA
• Completed inventory counts weekly
• Metrics

CSAT
Last Assignment to Resolution Time

Repair Rate

% Tickets Completed by Tech

• Thorough understanding of mobile troubleshooting with a mínimal need for IT support on mobile tickets
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.

Physical demands

• This position requires extensive travel, up to 60% of the time
• This position requires that physical labor be completed at times for jobs
• Operating scissor lifts, booms, or forklifts safely

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


Pay:
From $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have IT technical trouble shooting skills?

Experience:

• CCTV: 2 years (preferred)
• Cabling: 2 years (preferred)

License/Certification:

• Driver's License (required)

Location:

• Los Angeles, CA (required)

Willingness to travel:

• 75% (preferred)

Work Location:
Remote