Field Service Technician - Los Angeles, United States - Luminator

Luminator

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Field Service Technician Job Description:

Luminator Technology Groupis a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries.

Luminator is seeking to fill our
full-timeField Service Technicianrole to join our growing and dynamic
Field Operationsteam where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

The successful

Why Work at Luminator?
Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development.

We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays.

Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options.

With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows.

ESSENTIAL FUNCTIONS:

Maintain Luminator's hardware and software and handle customer questions about the state of the system.
Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
Provide onsite prestartup, startup, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
Diagnose errors or technical problems and determine proper solutions on equipment.
Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
Handle customer servicerelated issues while fostering the customer relationship and working to solve technical problems on site.
Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.
Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
Review product prints and specifications.
When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
Work with site management to review and ensure the product(s) are installed to specifications.
Coordinate work with other groups to ensure meeting commitments.
Document processes.
Operate vehicles in a safe manner and use field systems appropriately.
Follow all company's filed procedures and protocols.
Cooperate with technical team and share information across the organization.
Build positive relationships with customers.
Perform all other duties as assigned by management in a professional and efficient manner.

QUALIFICATIONS:

The
Field Service Technicianwill be an experienced, operationallyoriented professional who can successfully lead as a very hands-on Field Service Technician to scale for additional growth and maximize potential.

This professional will possess:

24years technicalexperience required.
HS diploma or equivalentrequired
AS degree; A+ certification preferred.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business principles involved in strategic planning, repair techniques, production methods, and coordination of people and resources.
Knowledge of policies, procedures,and transit systems.
Knowledge of MathWorks, Autodesk AutoCAD, Microsoft Visual Basic, and SCADA software.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Understanding written sentences and paragraphs in workrelated documents.
Talking to others to convey information effectively.
Ability to listen to and understand information a