Field Service Technician - Los Angeles, United States - Hypertherm

Hypertherm

Verified Company

Los Angeles, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Field Service Technician - Northern Los Angeles

As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, OMAX, a Hypertherm Associates company, offers a collaborative work environment while promoting empowerment and a positive work-life balance.

Join us and add your technical mechanical field expertise to our team and ensure OMAX customers can get the trusted on-site service they count on with an investment in OMAX Waterjet solutions.

Traveling directly to OMAX customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.

Customers depend on the OMAX technical Field Service Team to understand their specific Waterjet cutting needs.

Join our growing team as a Field Service Technician to cover our Northern Los Angeles territory. Upon hire, you will receive a foundation in OMAX Waterjet machines through our on-site field service training.

New Machine Installation: Traveling onsite to customer locations in support of planned delivery events, uncrate and inventory OMAX equipment, determine the layout and permanent placement of equipment, Assembly and interconnection of subassemblies, system tests and repairs, new equipment training, and followup training in support of new equipment & accessories after installation
Equipment Maintenance: Performing contract maintenance services onsite to previously installed OMAX Waterjet equipment
Reporting: Developing timely; detailed; analytical; digital record keeping, supported by digital photo & technical attachments. Detailed feedback regarding product issues from the field is expected.
Customer Sales Interaction: As a technical expert, assist the sales team with customerfacing trade show demonstrations & presales visits

Who you are and the experience you bring:

A proven troubleshooter with experience using multi-meters, electrical schematics, software utilities, torque wrenches, dial indicators
Demonstrated mechanical aptitude, having worked with a variety of integrated systems (Electrical, software, plumbing, pneumatic, mechanical)
Experience with training customers on product operation, maintenance and software programming
Excellent English communication skills can articulate complex technical functions and ideas in a simple manner
Ability to read, study, and understand technical manuals to install/operate/train customers
Strong Computer skills, with the ability to navigate through Windows OS, install drivers/firmware, and navigate File Directories
Experience working in a process focused organization. E.g. Problem escalation, troubleshooting paths, RMA handling
Proven ability to manage difficult customer interactions and acting point representative for product installation/repair.

Required Knowledge/Skills, Education, and Experience

HS Diploma or GED
2 years of Field Technical Service or related field
2+ years with Cutting Solutions or CNC product experience
Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
Customer relationship skills
Fluency in English required
Required ability to hold a valid Drivers License in all 50 states

Preferred experience that differentiates you:

AS Degree (electrical or mechanical field)
Cutting Solutions operational and manufacturing assembly experience
Motion Control experience
Waterjet Experience
Knowledge of Water Chemistry

Location:
Northern Los Angeles, California

Travel: 100% Monday-Friday, some weekends. Ability to travel internationally 10% of the time

Besides our incredible culture, some of the benefits you can expect with a career at OMAX:

Global, 100% employee-owned company for over 50 years
Profit-Sharing
Employee Stock Ownership
Paid Community Service Time
Strong commitment to Environmental Stewardship
Stable, growing organization with a nolayoff philosophy

$64,718.00-$107,863.66 Annual

This is the base pay range that an applicant can expect to make upon hire._
Pay within this range will vary based upon relevant experience, skills, and education among other factors._