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    IT Service Manager - Weare, United States - SummitIT

    SummitIT
    SummitIT Weare, United States

    4 days ago

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    Description

    Are you ready for a technical leadership role in a fast-growing, employee-oriented company?

    Summit IT is a tight-knit MSP that prioritizes top-tier technical integration and high-quality, proactive IT support. Our goal is to be a family-oriented, community-oriented, positive environment for our employees so they can execute best-in-class, white-glove IT services for a diverse range of clients and end-user environments. Were seeking a people-oriented Service Manager to oversee service delivery for our clients and continue mentoring our technical team.

    Well Provide:

    • Fun, professional environment facilitated through daily communication, monthly lunches, and quarterly offsite outings
    • Robust benefits package including healthcare, dental, disability, life insurance, and PTO
    • Starting salary of 85K, along with profit-sharing program and performance-based bonuses
    • Opportunities for continued growth supported by mature processes and sales engine
    • Family-first culture that supports work/life balance

    What youll do:

    • Manage the team for daily success, including daily activity, resource allocation, and providing accountability for documentation and SLAs
    • Take ownership for client satisfaction for escalated issues, communicating with team members and clients and performing root-cause analysis to ensure resolution
    • Mentor employees for success via daily communication, yearly reviews, and continuous technical/professional training
    • Build relationships with clients via client meeting participation
    • Define and review key KPIs, KB articles, and process documentation
    • Track and report metrics for projects and agreements
    • Administration of Professional Services Automation tool (ConnectWise Manage)

    Skills youll need:

    • 3-5 years of experience with small business technical support, including applications, processes, software, and equipment
    • Connectwise administration experience
    • Strong positive mentality, strong communication and documentation skills, and enthusiasm for improvement and continued growth
    • Sense of ownership for client outcomes and mentoring mindset for team
    • Experience with MSP leadership, planning, and KPIs strongly preferred

    Next Steps:

    • Quick apply with your resume here
    • Get a head start on our application and aptitude testing process

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