Jobs
>
Dublin

    Product Manager, Salesforce Service - Dublin, United States - Covetrus

    Covetrus
    Covetrus Dublin, United States

    2 weeks ago

    Default job background
    Description

    Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.

    SUMMARY

    The Product Manager, Salesforce Service and Experienceis responsible for establishing and maintaining a an iterative Product Roadmap byleading a team of professional Salesforce specialists including administrators, business analysts and developers.This person is responsible for all aspects of service delivery and performance management for their team, as well as act as a key enabler for the delivery of Product enhancements via our CRM product roadmap. They are a strategic partner for the Service and Customer Experience organizations across the Covetrus Global footprint. This position reports to the Director, CRM Center of Excellence.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Develop and sustain an effective and efficient team that exemplifies the missions and values of Covetrus and Product Engineering.
    • Lead a team that provides daily administration and technical/functional support for Salesforce Service, Omni-Channel, NPS, and Experience Cloud tooling instance including user administration, profiles and roles, and platform customization.
    • Collaborate with colleagues and business stakeholders to maintain the CRM Roadmap by collecting, analyzing, understanding, and translating high-level business to the product teams and developers as needed.
    • Lead a team of Business Analysts to capture, refine, and finalize a backlog of enhancements to drive and improve the Salesforce-based service and experience tools.
    • Provide product management for the full suite of service and experience-related CRM tooling including the delivery of prioritized enhancements.
    • Collaborate with other Product Managers within the CRM CoE to support overlapping features, functions, and objectives.
    • Identify, track and manage actionable KPIs that are geared toward service delivery and assist the business in identifying, tracking and managing KPIs that enable performance as defined by revenue growth and customer satisfaction.
    • Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving productivity,efficiency, consistency,and measurable value across the organization.
    • Keep current with new and updated apps, features and functionality in our current environment and the CRM, Service, Omni-Channel, and Experience space to recommend how Covetrus may leverage these innovations and drive their adoption and implementation.
    • Coach their team to assist application users by tracking, analyzing, and solving user problems based on an understanding of business process workflow within the CRM ecosystem.
    • Facilitate or participate in testing activities to ensure development work meets user requirements.
    • Document and maintain processes, policies, application configuration, training and help related material.
    • Perform other duties as needed or required.

    SUPERVISORY RESPONSIBILITIES

    • Reports toDirector of CRM CoE
    • Responsible for team of 4+ FTE

    QUALIFICATIONS:

    Education and/or Experience

    • Bachelor's Degree in Business, Computer Science and/or related field
    • Minimum four years' experience working in and with Salesforce
    • Experience with Service Cloud/Experience Cloud and business analytics tools a plus

    Certificates, License & Registrations

    • Administrator Certification a plus

    Competencies (Skills & Abilities)

    • Customer service operations
    • Service, Call Center, Customer Experience Portal, Omni-Channel Technologies
    • Strong background in security practices including implementing role-based access to views and data
    • Strong data management skills
    • Detail-oriented with strong analytical skills
    • Excellent verbal and written communication skills
    • Ability to work independently and be self-motivated

    PHYSICAL DEMANDS/WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    • Requires working on a computer for hours at a time
    • 15% to 20% domestic and international travel
    • Evening and weekend work required to accommodate the time zones our business units and contract resources are in as well as meetings, conferences, and deployment schedules

    Salary may vary depending on factors such as confirmed job-related skills, experience, and location.

    However, the pay range for this position is as follows.

    $107, $199,600.00

    We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

    * 401k savings & company match

    * Paid time off

    * Paid holidays

    * Maternity leave

    * Parental leave

    * Military leave

    * Other leaves of absence

    * Health, dental, and vision benefits

    * Health savings accounts

    * Flexible spending accounts

    * Life & disability benefits

    * Identity theft protection

    * Pet insurance

    * Sales Positions are eligible for a Variable Incentive

    * Certain positions may include eligibility for a short term incentive plan

    Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

  • SavvyMoney

    Partner Manager

    1 week ago

    SavvyMoney Dublin, United States

    **Partner Manager **(Dublin, CA or USA Remote) · **This can be work from our corporate offices in Dublin, CA or a 100% Work Remote from your home office position depending upon where you live. · **About SavvyMoney**: · SavvyMoney is a leading San Francisco East Bay fintech compan ...

  • Boca Recovery Center

    Alumni Coordinator

    10 hours ago

    Boca Recovery Center Galloway, United States

    **Intake Oversight**: · - Verify and update patient contact information and emergency contacts as necessary. · - Address any discrepancies or missing information promptly and notify the Director of Operations for corrective action if recurring errors are identified. · - **Alumni ...

  • Solugenix Corporation

    Salesforce Developer

    1 week ago

    Solugenix Corporation Dublin, United States Part time

    Overview · Salesforce Developer (Part-Time) · Remote6-Month Contract · Job ID · Solugenix is assisting a client in their search for a Salesforce Developer (Part-Time). This is a 6-month contract opportunity. · Seeking a highly skilled Salesforce Developer or Solutions Architec ...

  • Solugenix Corp

    Salesforce Solutions Architect

    2 weeks ago

    Solugenix Corp Dublin, United States Part time

    Salesforce Solutions Architect (Part-Time) · Remote · 6-Month Contract · Job ID · Solugenix is assisting a client in their search for a Salesforce Solutions Architect (Part-Time). This is a 6-month contract opportunity. · Seeking a highly skilled Salesforce Developer or Solution ...

  • Solugenix Corporation

    Salesforce Developer

    2 weeks ago

    Solugenix Corporation Dublin, United States

    Salesforce Developer · Remote · 6-Month Contract · Job ID · Solugenix is assisting a client in their search for a Salesforce Developer. This is a 6-month contract opportunity. · Seeking a highly skilled Salesforce Developer or Solutions Architect to support our client. This ...

  • Covetrus

    Director, Salesforce Systems

    2 weeks ago

    Covetrus Dublin, OH, United States

    SUMMARY · The role of the Director, Salesforce Systems - Sales, Service & Marketing CoE is to lead the organization's enterprise-level CRM function and Center of Excellence (CoE) Team to develop, implement and deliver highly adopted systems that drive the sales, marketing, custom ...

  • Snowflake Computing

    Senior Salesforce Business Analyst

    1 week ago

    Snowflake Computing Dublin, United States

    Build the future of data. Join the Snowflake team.Snowflake's IT organization is seeking a Salesforce Business Systems Analyst to join our growing team. In this role you will have the opportunity to build business applications and design features to improve the reliability of our ...

  • Solugenix Corp

    Salesforce Solutions Architect

    1 week ago

    Solugenix Corp Dublin, OH, United States Part time

    Salesforce Solutions Architect (Part-Time) · Remote · 6-Month Contract · Solugenix is assisting a client in their search for a Salesforce Solutions Architect (Part-Time). This is a 6-month contract opportunity. · Seeking a highly skilled Salesforce Developer or Solutions Architec ...

  • Covetrus

    Product Manager, Salesforce Sales

    2 weeks ago

    Covetrus Dublin, OH, United States

    Covetrus Enterprise Business Systems Mission:"Partnering with business leaders to deliver awe-inspiring best-in-class enterprise-wide business technologies that propel Covetrus in advancing our industry-leading strategy" · The Product Manager, Salesforce Sales and Marketingis res ...

  • Covetrus

    Manager, Salesforce CRM CEO

    3 days ago

    Covetrus Dublin, United States

    Covetrus Enterprise Business Systems Mission:"Partnering with business leaders to deliver awe-inspiring best-in-class enterprise-wide business technologies that propel Covetrus in advancing our industry-leading strategy" · The Manager, Salesforce CRM CEOis responsible for establ ...

  • ViaQuest

    Director of Hospice Sales Training

    1 week ago

    ViaQuest Dublin, United States

    Director of Hospice Sales Training & Marketing · A Great Opportunity / Full Time · The Director of Hospice Sales Training & Marketing is responsible for developing and delivering comprehensive training programs to the hospice sales team. This position plays a critical role in equ ...

  • Resource Informatics Group Inc

    Salesforce Consultant

    3 days ago

    Resource Informatics Group Inc Dublin, United States

    Job Description · Job DescriptionJob Description: · Experience in Sales, Service, environment using classic and Lightning methodology · Experience in Salesforce implementation/integration · Experience in platform · Experience in SFDC Customization (Apex, Visual Force, Trigger, A ...

  • Southeastern Equipment Co., Inc.

    Customer Care Representative

    5 days ago

    Southeastern Equipment Co., Inc. Dublin, United States

    Southeastern Equipment is searching for a Customer Service Representative in Columbus, Ohio Bring your skills to Southeastern and we will provide: excellent compensation, full benefits package and additional opportunities for promotion. · Job Summary: The CSR provides Southeaste ...

  • EverCommerce

    Updox - Account Manager (Remote, US)

    2 days ago

    EverCommerce Dublin, United States

    Account Manager, Updox - REMOTEEverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention ...

  • EverCommerce

    DrChrono - Account Manager (Remote, US)

    2 weeks ago

    EverCommerce Dublin, United States

    Account Manager, DrChrono - REMOTE · EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase re ...

  • EverCommerce

    Updox - Account Manager (Remote, US)

    1 day ago

    EverCommerce Dublin, United States

    Account Manager, Updox - REMOTE · EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase reten ...

  • OCLC

    Account Executive, New Accounts

    1 week ago

    OCLC Dublin, United States

    You have a life. We like that about you. · At OCLC, we believe you'll do the best work of your life when you're living the best life possible. · We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a mean ...

  • MCGOHAN BRABENDER AGENCY INC

    Benefit Specialist

    1 week ago

    MCGOHAN BRABENDER AGENCY INC Dublin, United States

    Job Details · Job Location · Columbus Office-New - Dublin, OH · Description · McGohan Brabender · Position: Benefit Specialist · About Us: · McGohan Brabender is renowned for recruiting top-tier talent within the employee benefits industry. As one of the nation's largest empl ...

  • Mosaec

    Senior Marketing Manager, Navista Network, Specialty Physician Practices

    1 week ago

    Mosaec Dublin, United States

    Dublin, Ohio, · What Product or Services Marketing contributes to Cardinal Health Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monit ...

  • T-Cetra

    Sales Support Specialist

    6 days ago

    T-Cetra Dublin, United States

    Location: 7240 Muirfield Dr., Dublin, Ohio · Full-time, Salary · Department: Sales, Internal · Reports to: Sales Manager · We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Infor ...