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    Consumer Service Representative - San Diego, United States - Rady Children's Hospital

    Rady Children's Hospital
    Rady Children's Hospital San Diego, United States

    1 week ago

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    Description

    **Consumer Service Representative - Business Development/Customer Service (Plaza Building)**

    San Diego, California **Job ID** 8283 **Date posted** 02/21/2022 **Schedule** Full-Time **Shift** Day **Department** Business Devlpmt/Customer Srvc POSITION DETAILS:

    Schedule: Days, 8-hour shifts

    FTE: Full-Time, 80 hours per 2 week pay period

    Location: Plaza Building

    JOB SUMMARY:

    Under the general supervision of the Manager, International Programs and Patient Services, the Consumer Service Representative serves as an ombudsman/concierge of Rady Children's Hospital-San Diego. Functions include, but are not limited to: use of in-depth knowledge of Rady Children's Hospital, its integrated delivery system, community physicians and services (including mental health resources), medical groups, health plans, Rady Children's processes and resources to creatively and effectively facilitate access to patient care and to deliver services and amenities which patients will perceive as adding value to their experience. The Consumer Service Representative also supports and assists the community, managed care health plans, patients and patient families who present grievances and concerns regarding their experience at Rady Children's Hospital-San Diego.

    MINIMUM QUALIFICATIONS:

    High school diploma, GED, or equivalent

    3 years of health care experience

    Able to communicate clearly and effectively in person, in writing and by phone

    Strong problem solving and critical thinking skills

    Excellent customer service skills

    Strong computer, database use and Microsoft Office applications skills

    Healthcare experience; working knowledge of Health Plans and Medical Groups/IPAs

    Strong problem solving, critical thinking and letter writing skills required

    Strong computer, database use, and Microsoft Office applications skills required

    Works independently with minimal supervision

    PREFERRED QUALIFICATIONS:

    Associate's Degree

    5 years of health care experience

    Service industry experience

    Conversational bi-lingual Spanish

    Strong knowledge local geography; awareness of national and international geography

    Experience working within RCHSD (working knowledge of organizational structure, departments and specialties)

    Experience utilizing EPIC to create medical records, submit referrals, and work within work queues

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    Business Devlpmt/Customer Srvc, San Diego, California, United States

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