Jobs
>
San Jose

    Customer Success Manager - San Jose, United States - Harmonic

    Harmonic
    Harmonic San Jose, United States

    2 weeks ago

    Default job background
    Description


    Customer Success Manager

    Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry's first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly and efficiently to consumers' homes and mobile devices. More information is available at

    Role description

    A Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They function as a bridge between the support and the sales team.

    The CSM reports directly to the Customer Success Regional Lead. There are no direct reports to this position.

    We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships and implementing innovative programs that will increase your business' revenue potential and minimize churn rates.

    A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

    Ultimately, Lead the customer interfaces help solving their commercial and technical challenges and ensure their satisfaction while they are an active account with us. You will also collaborate closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

    Location

    Remote - this position is 100% Remote anywhere in the US

    What you will be doing
    • Establish clear client retention goals
    • Process milestones for the clients and employees to work toward
    • Assist customers with setting up and navigating programs or software
    • Promote the value of the product
    • Upsell services and products with the brand image
    • Promote value through customer experience
    • Assist in creating training courses and educational materials
    • Lead Customer meetings including QBR's
    • Lead & Generate Reports, Quotes, Pricing and Contract renewals
    • Maintain & track high score of NPS & CSAT
    • Track commercial and technical SLA's & KPI's
    • Review customer complaints and concerns and seek to improve the customer experience
    What you need to succeed
    • Proven work experience as a Customer Success Manager or similar role
    • Experience working with MSOs and promoting value through customer experience
    • Exceptional ability to communicate and foster positive business relationships
    • Technical skills required, as they relate to the use of the product or service
    • Technical experience in the high-tech industry, preferably within the broadband or telecom industries
    • Accountability and personal organization are essential
    • Experience in managing a diverse group and training each according to company standards
    • A communications or marketing degree is preferred
    Travel

    You are required to travel about 20%

    Pay & Benefits

    For this role, the estimated base salary range is between $70,000 - $90,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.

    Diversity, Equality, and & Inclusion at Harmonic Inc

    At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

    Additional Equal Opportunity statement

    Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]

    For more information, please see links below:

    OFCCP Posters Landing Page

    Know Your Rights

    Pay Transparency

    #LI-Remote

    #LI-KS1
  • Ascend Clinical

    Client Success Manager

    7 hours ago

    Ascend Clinical Sunnyvale, United States

    **Client Success Manager** · **Location: Sunnyvale, CA** · **Why Ascend Clinical?** · **Come work for a company that is transforming the industry.** · We are Ascend, a prominent clinical laboratory in the United States with among the highest testing volumes. Our utilization of ad ...

  • Mainspring Energy, Inc.

    Customer Success Manager

    1 week ago

    Mainspring Energy, Inc. Menlo Park, United States

    **Company Overview** · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transiti ...

  • Smartsheet

    Manager, Customer Success

    4 days ago

    Smartsheet San Jose, United States

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. · As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa ...

  • PermitFlow

    Customer Success Manager

    1 week ago

    PermitFlow San Jose, United States

    About PermitFlow · PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submiss ...

  • Calix

    Success Account Manager

    18 hours ago

    Calix San Jose, United States

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. · Calix is looking for a Customer Success Manager to drive adoption of the Calix Support ...

  • Fossbytes Media Pvt Ltd

    Customer Success Manager

    1 week ago

    Fossbytes Media Pvt Ltd San Jose, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Zscaler

    Customer Success Manager

    18 hours ago

    Zscaler San Jose, United States

    About Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data l ...

  • Kooth Digital Health (North America)

    Customer Success Manager

    1 week ago

    Kooth Digital Health (North America) San Jose, United States

    Customer Success Manager | Full Time, Remote in the San Jose /South Bay area · About Us · Kooth is a fast-growing organization with a social purpose. After 20 years of successful services in the UK, we are rapidly expanding in the United States · OUR MISSION: To provide welcoming ...

  • Adobe

    Customer Success Manager

    4 weeks ago

    Adobe San Jose, United States Full time

    JOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorWe are hiring for a Customer Success Manager to join our Digital Experience Cloud team. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensur ...

  • Workday

    Customer Success Manager

    18 hours ago

    Workday Santa Clara, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...

  • Gigamon

    Technical Success Manager

    18 hours ago

    Gigamon Santa Clara, United States

    · As a member of the "One Gigamon" team, you are a trusted advisor to our customers, always striving to deliver the right combination of technology and expertise to fit our customers' needs. Your passion for deep observability and dedication to building a vibrant practice with d ...

  • Lacework

    Senior Customer Success Manager

    1 week ago

    Lacework San Jose, United States

    At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers. · Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are p ...

  • Pure Storage

    Customer Success Manager

    2 weeks ago

    Pure Storage Santa Clara, United States

    Portworx: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their ...

  • Bolster

    Customer Success Manager

    1 week ago

    Bolster Santa Clara, United States

    About Bolster · Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wa ...

  • Lacework

    Senior Customer Success Manager

    5 days ago

    Lacework San Jose, United States

    At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers. · Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are p ...

  • Balbix

    Senior Customer Success Manager

    1 week ago

    Balbix San Jose, United States

    WHO WE ARE · Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory thei ...

  • Smartsheet

    Customer Success Manager I

    1 week ago

    Smartsheet San Jose, United States

    Smartsheet is looking for a Customer Success Manager to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success cr ...

  • Interface AI

    Senior Customer Success Manager

    1 week ago

    Interface AI San Jose, United States

    Job Description · Job Description · is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology compan ...

  • The Fountain Group

    Customer Success Manager

    2 weeks ago

    The Fountain Group Santa Clara, United States

    Job Description · Job DescriptionHello, my name is Thomas Gillitzer and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Experience Manager for a prominent client of ours. Details for the position are as follows: · Job ...

  • Bill

    Scaled Customer Success Manager

    4 days ago

    Bill San Jose, United States

    And maintain an in-depth knowledge of Bills products and services Develop and maintain an in-depth knowledge of expense reporting and accounting practices Drive adoption of additional Bill products as they are released Wed love to chat if you have: Manager, Customer, Accounting, ...