Jobs
>
San Jose

    Senior Customer Success Manager - San Jose, United States - Lacework

    Lacework
    Lacework San Jose, United States

    3 weeks ago

    Default job background
    Description

    At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers.

    Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousands of users worldwide.

    As part of the Customer Success team, you will be responsible for our customer's post-sale experience and long-term success. You'll work hand in hand with customers focusing on their adoption of the Lacework platform and value realized. You'll manage relationships for your portfolio of accounts with a focus on providing a great customer experience. You'll also have the opportunity to advance and shape our post-sale customer journey, and evolve the resources and tools we use to drive successful outcomes for our customers.

    The Role:

    • Develop a deep understanding of the Lacework platform, cloud environments, security best practices and the DevOps world in which our customers operate.
    • Drive customers onboarding (kickoff, technical implementation, product overview, ...) for our assigned customers
    • Develop a comprehensive understanding of the business challenges facing your customers and how Lacework solves those challenges
    • Run 1:1 success sync with larger customers on a bi-weekly or monthly basis to share best practices & to present new features relevant to the customer use cases
    • Detect upsell opportunities in the accounts & work with RSM/SE to close it
    • Work with experts within Customer Success, Technical Support, Product Management and Engineering to solve customer issues
    • Collect feature requests with customers and feed that back to the Product Management team
    • Monitor and drive key performance metrics such as Adoption, Value Realization, Consumption, Customer Engagement & Satisfaction.
    Qualifications:
    • Minimum 5 years work experience in technical account management, product and adoption focused customer success, within the security and/or cloud computing domains.
    • Hands-on experience with platforms built on Public and Private Clouds (AWS, GCP or Azure). Cloud Certifications are a plus
    • Familiarity with concepts of Enterprise security and compliance frameworks
    • Familiarity of Infrastructure Automation tool concepts (Terraform, Cloudformation, Ansible etc)
    • Demonstrable results working as a trusted advisor to drive business value for customers
    • Strong project management skills, ability to multi-task and work in a dynamic environment
    • Handling customer escalations, managing customer expectations, and driving successful resolutions
    • Excellent problem solving and analytical skills
    • Bachelor's Degree and/or equivalent work experience preferred
    Salary Range: $115,000 - $160,000 USD Annually + Bonus + Equity+ Benefits (including health, dental, wellness reimbursement, and more)

    Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law
  • Ascend Clinical

    Client Success Manager

    1 week ago

    Ascend Clinical Sunnyvale, United States

    **Client Success Manager** · **Location: Sunnyvale, CA** · **Why Ascend Clinical?** · **Come work for a company that is transforming the industry.** · We are Ascend, a prominent clinical laboratory in the United States with among the highest testing volumes. Our utilization of ad ...

  • Mainspring Energy, Inc.

    Customer Success Manager

    3 weeks ago

    Mainspring Energy, Inc. Menlo Park, United States

    **Company Overview** · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transiti ...

  • Smartsheet

    Manager, Customer Success

    1 week ago

    Smartsheet San Jose, United States

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. · As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa ...

  • Smartsheet

    Manager, Customer Success

    4 days ago

    Smartsheet San Jose, United States

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. · As · Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in C ...

  • PermitFlow

    Customer Success Manager

    3 weeks ago

    PermitFlow San Jose, United States

    About PermitFlow · PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submiss ...

  • Calix

    Success Account Manager

    1 week ago

    Calix San Jose, United States

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. · Calix is looking for a Customer Success Manager to drive adoption of the Calix Support ...

  • Harmonic

    Customer Success Manager

    3 days ago

    Harmonic San Jose, United States

    Customer Success Manager · Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry's first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly ...

  • Fossbytes Media Pvt Ltd

    Customer Success Manager

    3 weeks ago

    Fossbytes Media Pvt Ltd San Jose, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Harmonic

    Customer Success Manager

    4 days ago

    Harmonic San Jose, United States

    · Customer Success Manager · Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry's first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexi ...

  • Zscaler

    Customer Success Manager

    4 days ago

    Zscaler San Jose, United States

    About Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data l ...

  • Zscaler

    Customer Success Manager

    1 week ago

    Zscaler San Jose, United States

    About Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data l ...

  • Harmonic

    Customer Success Manager

    3 days ago

    Harmonic San Jose, United States

    · Customer Success Manager · Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry's first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexi ...

  • Kooth Digital Health (North America)

    Customer Success Manager

    3 weeks ago

    Kooth Digital Health (North America) San Jose, United States

    Customer Success Manager | Full Time, Remote in the San Jose /South Bay area · About Us · Kooth is a fast-growing organization with a social purpose. After 20 years of successful services in the UK, we are rapidly expanding in the United States · OUR MISSION: To provide welcoming ...

  • Trackonomy Systems

    Customer Success Manager

    1 week ago

    Trackonomy Systems San Jose, United States

    Join the Trackonomy Team · Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are ra ...

  • Zscaler

    Customer Success Manager

    4 days ago

    Zscaler San Jose, United States

    Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely c ...

  • Taskmaster Technologies INC

    Customer Success Manager

    16 hours ago

    Taskmaster Technologies INC San Jose, United States

    Job Description · Job DescriptionSalary: TBD · Position: Full-time · Salary: TBD · Location: Remote in California, Illinois, New Jersey, or Ohio · Revvim offers a competitive benefits package. Including: · 100% employer paid platinum medical & dental. · 100% paid VSP vision insur ...

  • Rosendin

    IT Customer Success Manager

    5 hours ago

    Rosendin San Jose, United States

    Job Description · Job DescriptionWhether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in t ...

  • Ronbow Corporation

    Customer Success Manager

    5 days ago

    Ronbow Corporation Livermore, United States

    **Company Overview**: · Ronbow Corporation is a leader in the custom cabinetry industry, committed to delivering high-quality products and exceptional service. Our dedication to innovation, sustainability, and customer satisfaction sets us apart in the marketplace. · **Position O ...

  • Pure Storage

    Customer Success Manager

    4 weeks ago

    Pure Storage Santa Clara, United States

    Portworx: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their ...

  • Bolster

    Customer Success Manager

    3 days ago

    Bolster Santa Clara, United States

    About Bolster · Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wai ...