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    Team Lead Help Desk Technician - Arlington, VA, United States - Mindbank Consulting Group, LLC

    Mindbank Consulting Group, LLC
    Mindbank Consulting Group, LLC Arlington, VA, United States

    2 weeks ago

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    Description

    Mindbank Consulting Group has an immediate need for an experienced, cleared Team Lead Help Desk Technician to support our Navy client in Arlington, Virginia .

    In this role, you will support a very "visible" client and contract - ability to support and work with VIPs is a must - as well as lead/mentor your team and provide support to your immediate managers.

    Candidates must have an active Secret (or higher) clearance as well as an unexpired Security+ certificate . Please note this is a Team Lead opportunity, not a management position.

    You'll mentor and lead your team, and you'll be working right alongside them, providing superior customer service to our client and Navy end-client.


    Team Lead Help Desk Technician Responsibilities : Lead and work with a help desk team of 7 – 10 technicians; Assist with help desk duties to include installation and administration of computer hardware, software, and networks.

    Perform in-depth analysis, diagnosis, and resolution of desktop and workstations.

    Serve as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.

    coordinates requirements for wireless assets as requested.
    Plan installations, transitions and cutovers of wireless devices and network components and capabilities.
    Install, test, and operate wireless and data communication network devices.
    Support Video Teleconference (VTC) and Wireless technician.

    Team Lead Help Desk Technician Qualifications : Do you meet these qualifications? Active Secret clearance.

    6 years of professional experience in the Information Technology field with experience leading a team as a lead Technician.

    Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
    Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
    Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.
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