Help Desk Technician - Silver Spring, United States - LARC Staffing, LLC

LARC Staffing, LLC

Verified Company

Silver Spring, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

LARC Staffing, LLC, with more than 25 years of experience recruiting in high tech, has a passion for sourcing, recruiting and matching people with companies everywhere.

The clients we hire for are some of the best in the world at what they do. We are honored to work with them and with the people that make them so successful

Client is a Government Services Company

Our Government Services client (the prime) is seeking a Hybrid Help Desk Technician to support them and their government customer (NMRC) in Silver Spring, MD (3 days onsite, 2 days remote)

Essential Functions, Responsibilities & Duties may include, but are not limited to:

Tier I and Tier II (occasional Tier III) Help Desk support during normal business hours Monday
Fridays, excluding holidays.
Support Incident, Problem, and Request Management process leveraging the ITIL service framework and bestbusiness practices.
Utilization of ticketing system.
Provide End User Development (EUD) support service and incident resolution remotely and through touch labor services to ensure that the end user operation environment is functional.
Installing and connecting desktop and laptops, and other peripherals to the network, wiping and rebuilding infected desktops, software installation, and assisting users with services and products.
Repair desktops/laptops, printers, scanners, and other approved peripherals.
Identify repair part(s) and provide a suggested source to the MID management team for their purchase.
Image all new computers with the current approved NMRC operating system and ensure all applicable IAVA patches and endpoint security software are applied before issuance.
Backup data before working on any equipment and make every effort to maintain the user's data without loss during repair of equipment.
Provide network printer/Multifunction Device (MFD) support.
Ensure all network printers/MFD are configured in accordance with appropriate DISA STIG prior to adding to the network.

Qualifications Work Experience, Knowledge, Skills & Abilities**:

5 years of experience in a related field preferred.
Will be helping NMRC with tier I and tier II support (occasionally tier III).
Will be handling help desk issues including but not limited to: desktops, laptops, peripherals, patching computers, iPhones, multifunction printers, installing upgrades, backing up data, troubleshooting Microsoft 36
This IT shop/help desk will support all of NMRC's 100+ labs across the world
The 2 primary cert requirements for this position are 1)
active secret clearance, and 2)
active CompTIA Security+ CE certification (The security+ must have the
CE **designation; this is a hard requirement per the customer)
This will be a standard 3 days onsite 2 days remote hybrid position.

Onsite work will be done in Silver Spring MD at: 503 Robert Grant Ave, Silver Spring, MD

This is an hourly position, and they pay rate is: $ $38.46 per hour
Core hours will be Monday
Friday,
These roles are part of a 5 year contract and we are the Prime (1 base year and 4 option years)
Expert with MS Office Suite (Word, Excel, and PowerPoint)
National Agency Check with Local Credit Checks (NACLC)/Tier 3

Additional Information

Client offers competitive compensation and an extraordinary federal benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

LARC Staffing, LLC is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer.

The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

**_ Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_