- Perform front-end clean-up tasks
- Resolve client inquiries and concerns promptly
- Manage orders and samples efficiently
- Coordinate with internal departments to provide effective assistance
- Ensure timely and thorough follow-up with clients
- Deliver exceptional customer service via phone, email, and other mediums
- Collaborate with the sales team to address client needs and challenges
- Maintain accurate and up-to-date client records
- Participate in team meetings and training sessions
- Develop and implement strategies to improve customer satisfaction and loyalty
- Fulfill other duties as assigned
- Bachelor's degree preferred
- Minimum of 2 years of customer service experience, preferably in healthcare or laboratory settings
- Strong organizational and problem-solving skills
- Ability to manage tasks and priorities effectively
- Exceptional follow-through and attention to detail
- Familiarity with laboratory processes and terminology is advantageous
- Excellent communication and interpersonal abilities
- Proficiency in project management and meeting deadlines
- Adaptability to a fast-paced environment with multiple priorities
- Experience as a Medical Assistant or the ability to read patient charts is desirable but not required
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid time off
- Mileage Reimbursement
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Client Relationship Manager - Draper, United States - Rocky Mountain Laboratories LLC
1 month ago
Description
Job Description
Job DescriptionAbout Us
At Rocky Mountain Laboratories, we specialize in molecular diagnostics for infectious diseases, clinical chemistry, hematology, immunology, and LCMS. Our lab is renowned for delivering precise results with speed, backed by our unwavering commitment to exceptional customer service. Through our dedication to accurate and timely diagnostic information, we have earned the trust and respect of clients in the field.
Position Description
As a Client Relations Specialist, you will collaborate closely with account managers to maintain and establish accounts, ensuring a seamless experience with our laboratory services. Your role will involve front-end clean-up, problem-solving, coordination with other departments for efficient assistance and follow-up, and delivering exceptional customer service through various communication channels. We seek a detail-oriented individual with strong organizational skills to enhance the quality of our client relationships.
Responsibilities
Qualifications
Ideal Start Date: Flexible
Schedule: Monday to Friday, 8:30 AM to 5:00 PM
Work Location: Draper, UT
Job Type: Full-time
Salary: Starting at $55,000 per year with quarterly bonus.
Benefits:
Ability to Commute/Relocate: Draper, UT: Reliable commute or willingness to relocate before starting work (Required)
If you meet the qualifications and are enthusiastic about joining our team, please submit your resume for consideration. We look forward to welcoming you aboard
At Rocky Mountain Diagnostics, we prioritize the well-being of our team members and foster an inclusive workplace culture.
Rocky Mountain Diagnostics is an equal opportunity employer. We value diversity and are committed to creating an inclusive and welcoming environment for all employees. Candidates from all backgrounds and experiences are encouraged to apply.
Please note that benefits commence after the first full month of full-time employment. If you require assistance finding temporary health insurance coverage until you're eligible for employee benefits, please reach out to us.
As of March 2024, all newly hired employees undergo a background check as part of the onboarding process. This is particularly relevant for roles involving patient or client-facing interactions. Employees joining the courier team must provide motor history records as they will operate company vehicles.
Rocky Mountain Laboratories uses E-Verify to confirm the identity and employment eligibility of all new hires.
At Rocky Mountain Laboratories, while we appreciate the interest of staffing agencies, we do not currently partner with them. Therefore, we kindly request that resumes not be submitted unsolicited from these agencies. RML assumes no responsibility for any fees incurred by agencies for unsolicited submissions of resumes.
For up-to-date job listings, please refer to our LinkedIn and Indeed pages.
