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    Elite Customer Service Representative - Houston, United States - Abel HR Inc

    Abel HR Inc
    Abel HR Inc Houston, United States

    1 week ago

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    Description

    Job Description

    Job Description

    We are currently looking for Elite Customer Service Representatives to join our Houston TX Team. The Elite Customer Service Representative consists of interacting with customers at a high level to provide assistance with their monitoring devices and troubleshooting as required via phone, teleconferencing, or in person. This position is onsite. Must Be BILINGUAL - English / Spanish a MUST. MUST be located in Houston, Texas

    Job Description:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Safely assist customers with placing devices and educating them on usage.
    • Respond promptly to customer inquiries and notify them of planned adjustments in service dates or device changes.
    • Communicating with customers through various channels and documenting customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    • Follow up with patients with "no data" per the department procedures and policy.
    • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, escalate to the supervisor if issue cannot be resolved in a timely manner.
    • Promptly follow-up on all missed calls, and voicemails.
    • Knowing our products inside and out so that you can answer questions.
    • Ensure customer satisfaction and provide professional customer support.
    • Other related duties as assigned.

    Qualifications:

    • High school diploma, or equivalent.
    • 1-3 years Customer Service Experience.
    • Excellent Customer Service Skills
    • Must be able to prioritize and work closely with others.
    • Proficiency with EKG technology.
    • Excellent interpersonal skills.
    • Good written and verbal communication.
    • Attention to detail.
    • Compassion and caring nature.
    • Excellent computer skills.
    • BILINGUAL - English / Spanish a MUST.
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