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Rocky Hill

    Customer Service Representative I - Rocky Hill, United States - NDX

    NDX
    NDX Rocky Hill, United States

    2 weeks ago

    Default job background
    Description

    Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab in Rocky Hill, CT for a Customer Service Representative I.

    The regular hours for this position are from 7:30 AM to 4:00 PM, Monday through Friday, and subject to change from time to time.

    This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

    Primary Responsibilities and Essential Functions of the Position:

    • Answer inbound calls
      • Schedule fed-ex pickups
      • Research case status
      • Resolve case concerns
      • Escalate Customer concerns as needed
    • Input case information/requests into the dental lab management software
      • Accurately enter case information based on RX and doctor preferences
      • Minor adjustments
      • Shade updates
      • Answering LAB communication and removing holds
      • Capture doctor preferences on inbound call
      • Modify cases within dental lab management software
    • Modify cases
      • Schedule RUSH cases
      • Update due dates
      • Update shipping method
    • Thoroughly answer customer inquiries or questions that may arise
    • Determine when to forward calls to the appropriate level of management
    Skills and Abilities Required:
    • Strong verbal and written communication skills
    • Strong computer skills - MS Office - Excel, Word, Outlook
    • Dependable, Team Player
    • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
    • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
    • Ability to serve a constant stream of customers at all times of day and evening
    • Ability to solve customer problems
    Minimum Education and Experience Required:
    • Required High school diploma or GED
    • Preferred 1 year of previous data-entry or medical billing experience
    Hazardous Materials or Equipment Used:
    • All Office Equipment
    • Potential Exposure to Bloodborne Pathogens
    Physical Requirements:
    • May have long periods of sitting/standing.
    • High-volume phone calls.
    • Regular need to write or use a keyboard to communicate through written means.
    • Some lifting between 5 to 20 lbs. may be required.
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