Customer Service Representative - Hartford, United States - SAINT SOLUTIONS INC

SAINT SOLUTIONS INC
SAINT SOLUTIONS INC
Verified Company
Hartford, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits/Perks

  • Competitive Compensation
  • Career Growth Opportunities

Job Summary

Responsibilities

  • Interact one on one with a high volume of customers
- collect relevant information, and provide solutions

  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain uptodate skills and knowledge

Qualifications

  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
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