Customer Service Representative - New Britain, United States - DATTCO

DATTCO

Verified Company

New Britain, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

DATTCO has a full-time Customer Service Representative opening in our School Bus Division located in New Britain, CT.

The Customer Service Representative provides friendly and highly responsive service to customers from initial inquiry through trip completion and beyond.

Our aim is to encourage repeat business by building relationships with our customers and providing the highest level of service in the industry.

DATTCO Offers:

Familyoriented culture & team environment
Room for advancement we promote from within
Medical & dental insurance
Life insurance
401k plan with company match
Flexible spending account
Paid time off
Paid holidays

Primary Responsibilities:

Prepare quotations for potential customers and follow up as needed to book business.
Create work tickets/itineraries.
Maintain contact with customer to ensure accurate booking details.
Prepare & distribute invoices to customers.
Maintain accurate records in DATTCO charter booking software.
Manage accounts receivable.

Requirements:

High school degree or equivalent
Customer service experience
Planning and organizational skills
Detail oriented and customer focused
Strong written and verbal communication skills
Adaptability to different personality types
Ability to multitask in a fastpaced environment
Proficient in Microsoft Office (Word, Excel and Outlook)
Ability to become proficient with our software used for quoting, selling and dispatching charter trips
Team player

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.