Customer Service Representative - Middletown, United States - Safe Home Security

Description

About us
Safe Home Security is a business in Middletown, CT. We are professional and agile.


Our work environment includes:

• Modern office setting
• Growth opportunities

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies when interacting with customers
• Conduct outbound calls to follow up with customers or provide updates on their inquiries or concerns

Requirements:

• Previous experience in customer service or a related field is preferred
• Excellent communication skills, both verbal and written
• Strong problemsolving abilities and the ability to think critically
• Ability to work well in a team environment
• Detailoriented with strong organizational skills
• Ability to analyze customer needs and provide appropriate solutions
• Comfortable making outbound calls to customers

Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.


Job Types:
Full-time, Part-time


Pay:
$43, $47,565.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Inperson
• Office

People with a criminal record are encouraged to apply


Ability to Commute:

• Middletown, CT required)

Work Location:
In person