Customer Service Representative - Newington, United States - Ashley Furniture HomeStore

Ashley Furniture HomeStore

Verified Company

Newington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Help us help our customers realize their dreams of a beautiful home -Join The #1 Furniture Company-Join The #1 Furniture Brand _Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.

Design, Build, Deliver:
Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees.

Then, by adhering to some of the most efficient production standards in the world, we are able to maximize productivity and minimize waste, generating additional savings for you.

Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.

_

Essential Functions and Responsibilities:

Implement opening and closing procedures
Manage telephone traffic
Access inventory information and advise sales associates
Complete sales transactions
Cash handling
Execute daily checklists
Reviewing orders for accuracy
Explain terms for customer pick up or delivery

Knowledge, Skills and Abilities:

Excellent/professional communication skills with both internal and external contacts
3+ years of experience in customer service
Proficient computer knowledge with Microsoft Tools
Skilled at balancing multiple priorities in a fast paced environment
Professional telephone skills
Understands basic financial terms
Highly organized

At Ashley HomeStore, We Offer You:

Health, Dental, and Vision Benefits
Paid Training
Opportunities for Advancement
Commitment to the development of our employees
Compensation based on experience

Job Type:

Fulltime
Weekends required
Must be able to relocate to other locations

Required Education:

High school or equivalent

Work Location:

Manchester, CT
Must be able to relocate to other locations

Communication method(s) used:

Phone

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

This Company Describes Its Culture as: