Jobs
>
Jersey City

    Customer Experience Coordinator - Jersey City, United States - Trinity Solar Careers

    Trinity Solar Careers
    Trinity Solar Careers Jersey City, United States

    2 weeks ago

    Default job background
    Description
    Job Details

    Job Location
    Wall NJ Corporate Office - Wall, NJ

    Salary Range
    $ $20.00 Hourly

    Description

    "You've worked for the work for the best"

    Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022.

    Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.

    The Client Resources/Customer Experience Coordinator is the company's first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line. The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns. The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO. The prompt response to a phone call is essential to our customer's experience. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations. This position will be located at the Corporate HQ office in Wall, NJ.

    Roles & Responsibilities
    • Manage and document all customer calls to resolve any customer concerns
    • Route customer calls as appropriate via Ring Central or open a Salesforce case to document their concern
    • Maintain consistent communication with customers, informing them of updates when necessary
    • Utilize organizational and time management skills to prioritize daily tasks and goals
    Qualifications & Experience
    • Bachelor's degree in a relevant field is a plus
    • 2-3 years of direct or related customer service experience
    • Well organized, highly detail oriented
    • Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills
    • Capable of handling stressful situations and resolving customer complaints in a professional manner
    • Excellent written and verbal communications skills
    • Ring Central and Salesforce experience required
    • Fluent in Spanish is a plus, (verbal and written) but not required
    • Solar experience is a plus, but not required
    What We Offer

    Not just a career... but a career path to success Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

    competitive compensation,

    comprehensive benefits which include medical,

    dental,

    vision,

    life insurance,

    employee assistance program,

    paid training,

    a generous PTO program,

    a 401k plan supported by a company match,

    work-life balance

    long term stability in a fast-growing industry

    the satisfaction of knowing they are working for an organization leading the way in clean energy initiatives

    and much MORE

    About Trinity Solar

    Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 1,700 team members and boasting over 70,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

    Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

    "Veteran Friendly
  • CORE:

    Experience Coordinator

    1 week ago

    CORE: New York, United States

    **Position: Experience Coordinator** · **Reports to: Experience Architecture Management Team** · **Primary Role & Responsibilities** · - Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessary while liaising w ...

  • CORE:

    Experience Coordinator

    2 weeks ago

    CORE: New York, United States

    **About CORE**: · At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a r ...

  • VIllageCare of New York

    Member Experience Coordinator

    1 week ago

    VIllageCare of New York New York, United States

    **Member Experience Coordinator** · **VillageCareMAX Bronx Office Location** · **798 Southern Blvd, Bronx, NY 10455.** · VillageCare is seeking a motivated individual for our Member Experience Coordinator role. This dynamic position is responsible for any data, research and speci ...

  • Keller Williams New York Tri-State Region

    Agent Experience Coordinator

    3 weeks ago

    Keller Williams New York Tri-State Region New York, United States

    **Who we are** · - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents, and is experiencing incredible grow ...

  • CBRE

    Workplace Experience Coordinator

    1 day ago

    CBRE New York, United States

    **Workplace Experience Coordinator - NYC** · **Job ID** · **Posted** · - 03-May-2024**Service line** · - GWS Segment**Role type** · - Full-time**Areas of Interest** · Administrative, Building Management, Communications/Public Relations, Customer Service, Executive Management, Fac ...

  • CBRE

    Workplace Experience Coordinator

    3 days ago

    CBRE New York, United States

    **Workplace Experience Coordinator - New York, NY** · **Job ID** · **Posted** · - 28-May-2024**Service line** · - GWS Segment**Role type** · - Full-time**Areas of Interest** · Administrative, Communications/Public Relations, Customer Service, Facilities Management, Project Manage ...

  • Wonder

    People Experience Coordinator

    3 days ago

    Wonder New York, United States

    About Us · Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience. · At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new sta ...

  • Marshalls

    Customer Experience Coordinator- Nights And

    3 weeks ago

    Marshalls Newark, United States

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages ...

  • Rockwell Group

    Studio Coordinator with Accounting Experience

    2 days ago

    Rockwell Group New York, United States

    **Studio Coordinator with Accounting Experience** · Location **New York** · Job Code **103** · **Main responsibilities include**: · - Tracking and maintaining up to date knowledge of over 100 projects, having quick access to all information regarding current project phases, ongoi ...

  • NY Kids Club

    Client Experience Coordinator

    2 weeks ago

    NY Kids Club Brooklyn, United States

    : · At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated** Client Experience Coordinator** who will play a vital role as they wow and educate prospective families about our brand and mission. In ...

  • Filoli Historic House and Garden

    People Experience Coordinator

    2 weeks ago

    Filoli Historic House and Garden Woodside, United States

    Filoli is a 654-acre historic site of the National Trust for Historic Preservation, located on the San Francisco Bay Peninsula near Woodside, CA, and one of the finest remaining country estates of the early 20th century. As a team member here, you will be able to connect rich his ...

  • Alchemy43

    Medical Aesthetics Front Desk Experience Coordinator

    3 days ago

    Alchemy43 New York, United States

    **About Us** · Alchemy 43, a fast-growing aesthetics brand, offers specialized, innovative, and technology-driven services in an elevated setting. With a focus on beauty, wellness and empowering confidence, Alchemy 43 delivers the highest quality in medical aesthetics—all within ...

  • CORE:

    Experience Coordinator

    1 week ago

    CORE: New York, United States

    Job Description · Job DescriptionPosition: Experience Coordinator · Reports to: Experience Architecture Management Team · Primary Role & Responsibilities · Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessa ...

  • CORE

    Experience Coordinator

    5 days ago

    CORE New York, United States

    Position: Experience Coordinator · Reports to: Experience Architecture Management Team · Primary Role & Responsibilities Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessary while liaising with our members ...

  • CORE:

    Experience Coordinator

    2 weeks ago

    CORE: New York, United States

    Job Description · Job DescriptionAbout CORE: · At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of tran ...

  • CB Richard Ellis

    Workplace Experience Coordinator

    3 weeks ago

    CB Richard Ellis Jersey City, United States

    Workplace Experience Coordinator · Job ID · 164926 · Posted · 29-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Jersey City - New Jersey - United States of America · The Workplace Experience Coo ...

  • CBRE

    Workplace Experience Coordinator

    3 weeks ago

    CBRE Jersey City, United States

    Workplace Experience Coordinator · Job ID · 164926 · Posted · 29-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Jersey City - New Jersey - United States of America · The Workplace E ...

  • Trinity Solar Careers

    Customer Experience Coordinator

    1 week ago

    Trinity Solar Careers Jersey City, United States

    Job Details · Job Location · Wall NJ Corporate Office - Wall, NJ · Salary Range · $ $20.00 Hourly · Description · "Youve worked for the work for the best" · Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. · Trinity Solar...recognized ...

  • TJ Maxx

    Customer Experience Coordinator

    3 days ago

    TJ Maxx Elmont, United States

    At Homesense, we're helping people let their personality shine in their home. We're out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to D ...

  • BODYARMOR

    Facilities & Employee Experience Coordinator

    2 weeks ago

    BODYARMOR Whitestone, United States

    **BODYARMOR **is a fast paced, dynamic environment where brand builders work together with the goal of becoming the number one sports drink Extreme passion and teamwork are the essentials of being a successful member of the **BODYARMOR** team. **BODYARMOR** builds camaraderie amo ...