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    Customer Support Specialist - Tempe, United States - Insight Global

    Insight Global
    Insight Global Tempe, United States

    2 weeks ago

    Insight Global background
    Description

    What: Dispatch Operation Specialists (customer support specialist)

    Where: Tempe, AZ 85284

    Schedule: 4-10's, NIGHT SHIFT, 10:30 PM to 9 AM, either Sun-Wed or Wed-Sat (subject to change)

    **Hybrid after training, 2 days in office, 2 days work from home

    **Training details are still being finalized

    Paying: $20.82/hr - not flexible, firm pay

    Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that's the goal)

    Must Haves:

    -1+ year of recent relative experience working in a call center for a large enterprise reputable company

    -Excellent phone presence is a must This team is the white glove customer service team for Amazon

    -Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.

    -Must be a quick learner and able to work a heavy amount of OT and throughout the holidays

    Job Description:

    On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners

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