- Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
- Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
- Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
- Monitors on-time performance
- Prepares and submits required reports in a timely manner
- Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager
- Collects and audits employee DVIs
- Evaluates the performance of all direct-report personnel on a regular basis according to company policy
- Administers appropriate employee discipline as necessary
- Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
- Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
- Communicates all relevant details of driving assignments to drivers to ensure proper execution.
- Assist drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
- Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
- Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
- High School diploma or equivalent; some college preferred
- Commercial Driver's License (Class A or B), Airbrakes, and Passenger Endorsement required
- Previous dispatch experience is preferred
- 5 years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
- Knowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider
- Proven supervisory expertise and knowledge of related methods, practices and techniques
- Computer literacy, preferably in word processing and spreadsheets
- Excellent interpersonal skills, well developed written and verbal communication skills
- Basic math skills
- Relationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues
- Oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in Transit
- Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing
- Knowledge of surrounding geographic area to ensure effective and efficient routing.
- Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
- Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
- Ability to read and interpret documents and instructions from customers and other team members
- Ability to function in a fast-paced environment, under substantial pressure
- Ability to problem solve, work independently, read road and street maps
- Ability to operate two-way and emergency radio systems
- Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
- Ability to use Microsoft Office Program and computerized routing software.
- Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
- Bi-lingual abilities a plus
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Road Supervisor/Dispatcher - North Charleston, United States - WeDriveU
Description
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. VisitResponsibilities:
National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
