Boston - Dispatcher - Transit - WeDriveU

WeDriveU

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
Ensures direct and indirect daily activities of drivers are assigned and accomplished ontime.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner. Escalates unresolved issues to management as appropriate.

Skills Required and Physical Demands:

Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Communicate effectively with colleagues and customers in a fastpaced and/or stressful environment (interpersonal & telephone skills).
Read and interpret documents and instructions from customers and other team members
Perform work activities requiring cooperation and instruction
Function in a fastpaced environment, under substantial pressure
Work within the appropriate level of independence
Problem solves
Operate twoway and emergency radio systems
Use office machines (fax, scanner, copier, zip drive, telephone system)
Efficiency in using Microsoft Office Program and computerized routing software.
Work independently
Read road and street maps
Keep organized and accurate records relating to overall dispatch and routing responsibilities

Benefits:
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

Education and Qualifications:

Hard requirements:

High school diploma or GED

Preferred requirements:

2 years of experience in a dispatch, call center, customer service, hospitality, or similar field.
Bachelor's degree

EEOC
WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.