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    Help Desk Technician IT - Louisville, United States - Talis Group, Inc.

    Talis Group, Inc.
    Talis Group, Inc. Louisville, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Talis Group's client is a Louisville-based IT consulting and managed service provider. They are in search of an experienced, competent Help Desk Technician. This role will provide technical support to their customers. You must have service-oriented communication skills to assist customers via phone and email and resolve issues.
    Salary: $65 – 75K, plus generous benefits package

    HIGHLIGHTED DUTIES:
    • Serve as first point of contact for customers in need of technical assistance.
    • Provide basic IT support for Microsoft's core business applications and operating systems.
    • Provide updates to customers on their open tickets, as needed.
    • Remotely troubleshoot and diagnose issues in a timely manner.
    • Follow proper procedures when necessary to escalate tickets.
    • Consistently record time spent on calls/tickets in timekeeping system.
    • Log steps and actions taken to complete ticket in ticketing system.

    HIGHLIGHTED REQUIREMENTS:
    • 1+ years' experience in a help desk/customer service support role.
    • Strong communication skills and a courteous, customer service demeanor.
    • Ability to diagnose and resolve basic technical issues.
    • Proficiency in Windows operating system.

    Preferred Qualifications:
    • Degree in IT, Information Systems, or another relevant field.
    • Cisco CCENT Certification.
    • CompTIA A+ and / or Network+ Certification.
    • Microsoft MTA or MCSA Desktop Certification.
    This information is a brief job summary for recruiting purposes only and does not constitute the entire job description, duties, or requirements for this position.

    Conditions of Employment: Job offers could be contingent upon complying with the company's vaccination policy, acceptable results of a criminal background check, negative results of a drug screen, a physical etc. or any combination thereof. Please ask your recruiter about these contingencies. If you receive a conditional job offer, do not give notice until such contingency results are satisfactory to the hiring company.

    Talis Group is an equal opportunity employer. All registrants are considered based upon their skills, performance, potential, and other qualifications, without regard to race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, or any other characteristic protected by applicable law.

    About Talis Group, Inc.:

    YOU MUST BE LOOKING FOR A NEW JOB

    These are several of the positions we're hiring. Please review the details and Apply if you fit most of the skills. Check your email often for an invitation to Interview with us if we feel your skills match what we are seeking. (See all jobs at )

    Talis Group has been around over two decades assisting companies in their hiring function. We really dig into your resume to get to know your many skills and experiences and the type of position you seek. With us, you can get the inside scoop on company culture, etc.

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