- use incident/problem management system to document, track, update and close case activities
- provide customers with technical assistance and guidance to prevent recurring problems
- perform basic hardware and software troubleshooting to resolve or escalate incidents
- provide management with status reports
- perform and understand how to correctly follow processes, procedures and standards within department
- follow and support internal and external audit compliance
- improve and develop technical support skills through outside education, self-study, etc.
- perform and administrative functions within the team to accomplish team goals
- knowledge of computer hardware and software technologies
- prior help desk experience preferred
- excellent written and verbal communication skills
- ability to analyze and solve problems
- aptitude for technology
- attitude for excellence in customer service
- working knowledge of PC's and networks
- proficient in Windows operating systems
- proficient knowledge of Microsoft Office products (i.e. Word, Excel and Outlook)
- some college experience in Information Technology
- any Microsoft certification
- knowledge of call center software and ticketing systems
- experience providing both customer support and service
- some college experience in Information Technology
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Help Desk Technician - Louisville, United States - Vernovis
Description
Job Title: Desktop Support Specialist
Location: Onsite - Louisville, KY
Come join us:
Vernovis is an Inc. 5000 staffing and consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.
What You'll Do:
What Experience You'll Have:
The Vernovis Difference:
Vernovis offers Health, Dental, Vision, Voluntary Short & Long -Term Disability, Voluntary Life Insurance, and 401K.
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
