- 1 hour Virtual Panel with the Manager, Desktop Engineer, and a PC Support Tech
- 3+ years of professional experience working in a Help Desk role OR Bachelor's degree in computer science, Information Technologies, or related field
- Advanced proficiency in Microsoft Excel
- Professional experience working within Active Directory
- Professional experience with ticketing systems (BMC Track- It is the specific system MSD uses)
- Experience with IBM Maas 360 Plus (the mobile device management tool)
- This is a huge plus and would secure an interview time slot
- Comp TA+ Certification
- Experience communicating with Corporate Executives and all levels of leadership
- Experience working within a Cisco Shop
- Experience with Land Sweeper (a tool that scans a company's network)
- MSD is known for their upward mobility opportunities.
- They will find a home for good employees and continue to teach/promote them.
- This manager is super focused on soft skills. The top 3 things he is looking for is punctuality, detail oriented, and being self-sufficient.
- The candidate will be re-solving internal issues with MSD employees.
- 850, 650 computers, and 800 mobile devices
- The company averages around 19 phone calls a day, and 25 tickets a day.
-
Service Desk Analyst
5 days ago
Pomeroy Technologies, LLC. Louisville, United StatesJob Description · Job DescriptionPomeroy is looking for a Service Desk Analyst to join one of our client's team in the food industry. This is a 6-month contract opportunity that could be extended with the potential for hire and located in Louisville, KY. · PURPOSE OF THE POSITION ...
-
Tier 1 Store Help Desk Analyst
1 day ago
Texas Roadhouse Louisville, United States: · Want to love your job? We're hiring at the Texas Roadhouse Support Center Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team · We offer a comprehensive total rewards package on the first day of the mon ...
-
Technical Support Analyst
3 weeks ago
Trilogy Health Services Louisville, United States Full timeJOIN TEAM TRILOGY · Join Team Trilogy · Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of ...
-
Helpesk Support
2 days ago
BVO Recruiters Louisville, United StatesJob Description: · This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end-users, diagnose report and resolve ...
-
Help Desk Support
1 week ago
TEKsystems Louisville, United States: · ON-SITE ONLY NOW Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone an ...
-
Technical Support Analyst
3 weeks ago
Trilogy Health Services Louisville, United StatesJOIN TEAM TRILOGY: · Join Team Trilogy · Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal o ...
-
Costing Engineer
3 weeks ago
Allegiance Staffing Louisville, United StatesJob Description · Job DescriptionAllegiance Staffing is currently seeking a Costing Engineer for a fulltime, direct hire position. The Costing Engineer will be responsible for estimating and analyzing the costs associated with production lines and packaging products and warehousi ...
-
Program Analyst
1 day ago
Veterans Affairs, Veterans Health Administration Louisville, United StatesSummary The Program Analyst for the Geriatrics and Extended Care Service (GEC) is responsible for planning, organizing, directing, and controlling of administrative and operational procedures to evaluate the effectiveness of each (GEC) programs. Maintains comprehensive knowledge ...
-
Program Analyst
2 days ago
VETERANS HEALTH ADMINISTRATION Louisville, United StatesSummary · The Program Analyst for the Geriatrics and Extended Care Service (GEC) is responsible for planning, organizing, directing, and controlling of administrative and operational procedures to evaluate the effectiveness of each (GEC) programs. Maintains comprehensive knowled ...
-
Technical Client Support Advocate
3 weeks ago
Global Payments Inc. Jeffersonville, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Warehouse Import Export Specialist_Shift_1
3 hours ago
Neovia Logistics Services Jeffersonville, United StatesJOB RESPONSIBILITIESThe primary responsibility of this position is to create invoices for export shipments in accordance with Husky work instructions. · Scheduling air and ocean pick up requests with trucking companies and freight forwarders to ensure flow of goods from origin to ...
-
Entry Level Help Desk Support
3 weeks ago
TEKsystems Louisville, United States:ON-SITE ONLY NOW · Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and ...
-
Sr. Business Systems Analyst, CPQ
4 weeks ago
ElasticSearch, Inc. Louisville, United StatesElastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in rea ...
-
Director of Programmatic
4 weeks ago
DELVE Louisville, United States Full timeDELVE is a performance marketing agency that delivers digital marketing management, first-party data science and consulting, and adtech/martech systems integration and reselling on a global scale. We connect the dots between data and technology in media, creating an "Unfair Advan ...
Service Desk Analyst - Louisville, United States - Insight Global
Description
Position: PC Support Technician
Duration: 1 year contract (will continue to keep them on contract for years to come if they are a good fit)
Location: Louisville, KY 40203
Shift: 1st (9:00AM-5:30PM) Monday - Friday ONSITE
Interview Process:
ONE and DONE Virtual Interview
Top Requirements:
Plusses:
Daily Responsibilities:
An employer is looking for an IT Help Desk individual to report out of our corporate headquarters in Louisville, KY. This individual will work directly in BMC Track-it as a ticketing system to ensure we are able to provide our internal employees with quality IT service that ensures resolutions in a timely manner. Primary responsibilities include watching the que, making assessments based on priority, troubleshooting incidents, resolving problems, and implementing preventive measures. Other responsibilities will include performing password re-sets and changes in Active Directory, navigating Microsoft Excel for documentation, and communicating with all levels of leadership within the company. It is important that this individual possesses the ability to collaborate in a team-environment as they will be working on a team of 4 other support technicians. The ideal candidate will be organized, detail-oriented, have exceptional punctuality skills, and willing to collaborate with others. They will also have great communication skills and be self-sufficient. There is immense room for growth and opportunity as this role is open due to a recent promotion of the previous contractor.
Selling Points:
Internal Notes:
