- Provide first level end-user consulting, trouble-shooting and problem-solving support for all corporate computer hardware/software supported and network-related technologies.
- Perform User Provisioning duties to include new user set-up, user changes and deactivating user accounts for all corporate software accounts.
- Provide application support, training, and problem resolution for all corporate software applications.
- Utilize our ticketing system to generate new requests, route tickets, and ticket closures.
- Participate in the imaging/configuration/testing/installation of all Trilogy hardware platforms, including desktop and laptop computers.
- Be responsible for supporting asset management processes and systems for all software and hardware in the company using the IT Master Hardware List.
- Support operating systems, kiosks, and other computer devices as necessary.
- Support IT customer service objectives by follow through of customer service processes, objectives, and procedures.
- Conserve resources by adhering to financial stewardship using prudent judgment related to expense(s) incurred by the company.
- Interact with end-users and IT team members in a professional and friendly manner.
- Conduct follow-up on open calls and/or assists co-workers in their follow-up.
- Take direction and adhere to instructions from IT leadership.
- Perform all job duties with a friendly, positive, and team-oriented approach.
- Maintain professional/technical competencies and proficiencies for job responsibilities.
- Comply with all company policies, procedures, rules, and standards.
- Bachelor's degree in Information Technology (IT) or related field from a four-year college or university, or the equivalent combination of education and work experience.
- 1-3 years' experience in a technical support role, vocational training, and/or related work experience.
- Proficiency in Microsoft Office software suite.
- Candidate must be skilled in hardware and software support techniques with a thorough understanding of desktop and laptop configurations.
- Projecting a positive, professional image in all communications with both internal and external customers.
- A+ or equal certification preferred.
- Certifications such as Microsoft MCTS and MCITP a plus.
- Valid vehicle driver's license required.
-
Support Analyst
3 weeks ago
Waystar Louisville, United StatesABOUT THIS POSITION · As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and correspondence exceptions, iden ...
-
Support Analyst
6 days ago
Waystar Louisville, United StatesABOUT THIS POSITION · As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and correspondence exceptions, ident ...
-
Technical Support Analyst
3 weeks ago
Trilogy Health Services Louisville, United States Full timeJOIN TEAM TRILOGY · Join Team Trilogy · Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of ...
-
Support Services Analyst
3 weeks ago
Pinnacle Partners, Inc Louisville, United StatesPinnacle Partners is assisting our client in their search for a Support Services Analyst to join their team in the Louisville, KY area. This successful resource will be responsible for performing first and second level technical support. · RESPONSIBILITIES: · Respond to user inqu ...
-
Technical Support Analyst
3 days ago
Akkodis Louisville, United StatesJob Responsibilities: · Troubleshooting technical issues from the end users · Gathering the proper information and escalating advanced issues to proper contact point · Coaching end users on why the issue is occurring and any preventative measures they can take in the future · Q ...
-
IT Support Analyst
2 weeks ago
White Lodging Louisville, United StatesUnder the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective Support Analyst, IT, Support, ...
-
IT Support Analyst
3 weeks ago
White Lodging Louisville, United StatesSummary:Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applic ...
-
Strategic Technical Support Analyst
2 weeks ago
Waystar Louisville, United StatesABOUT THIS POSITION - We are looking for a Strategic Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystars most strategic clients. Technical Support, Support Anal ...
-
Desktop Support Analyst, Louisville KY
2 days ago
Stantec Louisville, United StatesDesktop Support Analyst, Louisville KY S2 ) · Description · Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our ...
-
Desktop Support Analyst, Louisville KY
1 week ago
Stantec Louisville, United StatesDesktop Support Analyst, Louisville KY S2 ) · Description · Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our F ...
-
Trading Partner Support Analyst
3 weeks ago
Waystar Louisville, United StatesABOUT THIS POSITION · The Trading Partner Support Analyst is responsible for researching and contacting our Trading Partners on the behalf of our clients to assist in the resolution of cases. This role will provide resolution to customer inquiries regarding rejections by research ...
-
Accounts Receivable Support Analyst
1 month ago
Randstad USA Louisville, United States TEMPORARY, Full timeRandstad is currently recruiting for an Accounts Receivable Support Analyst Assistant for a large company in the East End of Louisville. Looking for a spot that you can grow and learn? This is a great opportunity. Position will be temporary to hire. The position is 100% in office ...
-
Associate Tech Support Analyst
3 weeks ago
Rue Gilt Groupe Shepherdsville, United StatesTHE ROLE: Associate Tech Support Analyst · We're looking for... · Associate Tech Support Analyst who will focus on the Warehouse Distribution Center in Shepherdsville, KY. You will be responsible for keeping our employees working their best by ensuring all software tools, hardwa ...
-
Associate Tech Support Analyst
3 weeks ago
Rue Gilt Groupe Shepherdsville, United StatesTHE ROLE: Associate Tech Support AnalystWe're looking for...Associate Tech Support Analyst who will focus on the Warehouse Distribution Center in Shepherdsville, KY. You will be responsible for keeping our employees working their best by ensuring all software tools, hardware, and ...
-
Clinical Application Systems Analyst Epic
2 weeks ago
Norton Healthcare Louisville, Kentucky, United States PermanentResponsibilities: · Under general supervision, the Intermediate Clinical Applications Systems Analyst develops and maintains application systems and follows control processes including requests for change, and enhancements. Supports existing information systems including problem ...
-
Senior Financial Analyst
3 weeks ago
Onco360 Louisville, United StatesExciting new opportunity with Onco360 Onco360 is looking for a · Senior Financial Analyst · to be based at our corporate office in Louisville, KY. · Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians ...
-
Information Technology Business Analyst
2 weeks ago
Brooksource Louisville, United StatesIT Business Analyst - Humana · W2 Contract (Option to Hire) · Louisville, KY or Remote · Our client's CRM Services group is seeking an experienced IT Business Analyst to join an Agile team tasked with maintaining Salesforce platforms - specifically managing incidents and security ...
-
Sr. Technical Data Analyst
4 days ago
GHX Louisville, United StatesSenior Technical Data Analyst · Office Location or Remote - USA · Job Description · We are seeking a Senior Technical Data Analyst with a strong in-depth data analysis background to join our team. Reporting to the Software Engineering Manager, the successful candidate will be res ...
-
Clinical Application Systems Analyst Epic
4 days ago
Norton Healthcare Louisville, United States Full time· Responsibilities · Under minimal supervision, the Clinical Applications Systems Analyst Epic Sr defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems consider computer equipment capacity and system limitations, opera ...
-
Commodity Analyst
3 weeks ago
Restaurant Supply Chain Solution Louisville, United States Full time/RegularOverview of the Position: The Commodity Risk Management (CRM)/Procurement Analyst will provide analytical support to the Strategic Sourcing Directors and Category Managers on the Grains and Bakery team with the execution of category sourcing strategies and supply chain initiati ...
Technical Support Analyst - Louisville, United States - Trilogy Health Services
Description
JOIN TEAM TRILOGY:
Join Team Trilogy
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
Based in Louisville, Kentucky, our Home Office team is looking for a Technical Support Analyst who will be responsible for IT support for all Trilogy entities. In this role you'll handle answering inbound calls, placing outbound calls, assessing assigned tickets, performing troubleshooting steps, and escalating problems to higher level analysts as needed. The Trilogy Service Desk provides tiered support for all components of Trilogy's computers serving both field and Home Office employees at all locations.
The Technical Support Analyst will report directly to our Manager of IT Technical Support.
Responsibilities:
Qualifications:
Careers close to home and your heart
Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.
APPLY NOW:
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
