- Respond to user inquiries based on documented SLAs
- Assist customers with installs, upgrades, and configuration issues
- Update support tickets daily
- Monitor and escalate tickets as needed
- Demonstrate proactive and solution-oriented problem solving skills
- Experience in an IT/Desktop support environment
- Experience supporting PC/LAN networked environments
- Ability to assist with configuration and staging of systems
- Ability to carry out inspections and repairs of hardware
- Ability to participate in on call rotation
- Bachelor's degree or relevant technical certifications
- Prior experience with restaurant/hospitality POS systems
- SQL exposure
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Service Desk Analyst
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Insight Global Louisville, United StatesPosition: PC Support Technician · Duration: 1 year contract (will continue to keep them on contract for years to come if they are a good fit) · Location: Louisville, KY 40203 · Shift: 1st (9:00AM-5:30PM) Monday - Friday ONSITE · Interview Process: · ONE and DONE Virtual Interview ...
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Service Desk Analyst
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Pomeroy Technologies, LLC. Louisville, United StatesJob Description · Job DescriptionPomeroy is looking for a Service Desk Analyst to join one of our client's team in the food industry. This is a 6-month contract opportunity that could be extended with the potential for hire and located in Louisville, KY. · PURPOSE OF THE POSITION ...
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Enterprise Technial Services Analyst
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Waystar Louisville, United StatesABOUT THIS POSITION · We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Sup ...
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Mid Office Services Analyst
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PNC Financial Services Group Louisville, United StatesJob Description · Job Profile · Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace ...
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Enterprise Healthcare Technical Services Analyst
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Waystar Louisville, United StatesABOUT THIS POSITION · We are looking for a Enterprise Healthcare Technical Services Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Te ...
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Middle Office Services Analyst
1 month ago
PNC Louisville, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
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Enterprise Healthcare Technical Services Analyst
3 weeks ago
Waystar Louisville, United StatesABOUT THIS POSITION - We are looking for a Enterprise Healthcare Technical Services Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystars most strate Healthcare, Technical, Enterpr ...
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Enterprise Healthcare Technical Services Analyst
2 weeks ago
Waystar Louisville, United StatesABOUT THIS POSITION · We are looking for a Enterprise Healthcare Technical Services Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Te ...
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Information Technology Business Analyst
2 weeks ago
Brooksource Louisville, United StatesIT Business Analyst - Humana · W2 Contract (Option to Hire) · Louisville, KY or Remote · Our client's CRM Services group is seeking an experienced IT Business Analyst to join an Agile team tasked with maintaining Salesforce platforms - specifically managing incidents and security ...
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BCBA, Psych, 8:00a-4:30p
1 week ago
UofL Health Louisville, United States RegularJob Summary · The Board-Certified Behavior Analyst (BCBA) provides behavioral services to patients admitted to our inpatient Innovations Program which serves children and adolescents with Intellectual and Developmental Disabilities (IDD) including Autism, Traumatic Brain Injury, ...
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Assistant Research Analyst, Conflicts
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Hogan Lovells Louisville, United StatesKeen to become part of a truly global, collaborative team of professionals? Your journey begins here. · As the foundation of the Conflicts department, the Analyst Assistant provides top-notch customer service while collaborating with stakeholders across the globe. Utilizing a glo ...
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Technical Support Analyst
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Trilogy Health Services Louisville, United States Full timeJOIN TEAM TRILOGY · Join Team Trilogy · Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of ...
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Customer Demand Analyst
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Senior Accountant, Budget
3 weeks ago
Norton Healthcare Louisville, United StatesResponsibilities · The Sr Accountant, Budget and Financial Analyst-NMG maintains the general ledger and financial records for the assigned service-lines and accounting units to ensure compliance with GAAP and other accounting policies. This includes, but is not limited to, prepa ...
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Purchasing Analyst
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Vaco Louisville, United StatesJob Summary: · The Purchasing/Construction Analyst is responsible for managing and analyzing procurement activities related to construction projects. This role involves sourcing materials, negotiating contracts, and ensuring that all procurement processes comply with company poli ...
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Billing & Claims Analyst - Remote-
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ACH Data Analyst
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health plan analyst
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Support Services Analyst - Louisville, United States - Pinnacle Partners, Inc
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Description
Pinnacle Partners is assisting our client in their search for a Support Services Analyst to join their team in the Louisville, KY area. This successful resource will be responsible for performing first and second level technical support.
RESPONSIBILITIES:
REQUIREMENTS:
PREFERRED SKILLS/CHARACTERISTICS:
TERMS:
This is a direct hire opportunity with a salary up to $55K based on experience. They offer benefits including full medical, dental, and vision along with 401K, generous PTO, and other soft benefits.