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    Support Services Analyst - Louisville, United States - Pinnacle Partners, Inc

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    Human Resources
    Description

    Pinnacle Partners is assisting our client in their search for a Support Services Analyst to join their team in the Louisville, KY area. This successful resource will be responsible for performing first and second level technical support.

    RESPONSIBILITIES:

    • Respond to user inquiries based on documented SLAs
    • Assist customers with installs, upgrades, and configuration issues
    • Update support tickets daily
    • Monitor and escalate tickets as needed
    • Demonstrate proactive and solution-oriented problem solving skills

    REQUIREMENTS:

    • Experience in an IT/Desktop support environment
    • Experience supporting PC/LAN networked environments
    • Ability to assist with configuration and staging of systems
    • Ability to carry out inspections and repairs of hardware
    • Ability to participate in on call rotation

    PREFERRED SKILLS/CHARACTERISTICS:

    • Bachelor's degree or relevant technical certifications
    • Prior experience with restaurant/hospitality POS systems
    • SQL exposure

    TERMS:

    This is a direct hire opportunity with a salary up to $55K based on experience. They offer benefits including full medical, dental, and vision along with 401K, generous PTO, and other soft benefits.


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