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    Helpesk Support - Louisville, United States - BVO Recruiters

    BVO Recruiters
    BVO Recruiters Louisville, United States

    3 weeks ago

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    Description

    Job Description:

    This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end-users, diagnose report and resolve application problems.

    The office is open from 6:30 AM - 9:00 PM

    Shifts will be 9:00-6:00, or 12:00-9:00 for temps


    Responsibilities:
    Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.

    Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.

    Logs all issues with appropriate documentation as requested by Level II and III support teams.

    Routes calls to appropriate support teams as per described troubleshooting steps.

    Monitors and escalates issues until resolution, closure or the appropriate group has accepted.

    Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

    Participates in projects as assigned.

    Qualifications

    Level 1 service desk analyst role

    Level one troubleshooting

    Microsoft Office Suite

    Customer service oriented

    Call center experience

    Accustomed to call center metrics

    Will be taking 40-50 calls a day

    VPN troubleshooting

    Active directory understanding

    Must be reliable - show up on time and every day

    Two-week training

    • 5 years of experience preferred

    Required Skills:


    • Closure
    • VPN
    • Reviews
    • Metrics
    • Active Directory
    • Information Technology
    • Troubleshooting
    • Customer Service Oriented
    • reporting
    • Software
    • Customer Service
    • Documentation
    • Microsoft Office
    • Training