Tier 1 Store Help Desk Analyst - Louisville, United States - Texas Roadhouse

Texas Roadhouse Louisville, United States

1 day ago

Description

Want to love your job? We're hiring at the Texas Roadhouse Support Center Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies.

Apply today and join our team

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements.

The total rewards package includes, but is not limited to, the following:

A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Quarterly Restricted Stock Units Program
Annual holiday bonus

We also offer a variety of services for our Support Center employees Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy.

Willie's Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals.

We love taking care of our Roadie family and making our company a LEGENDARY place to work As our founder, Kent Taylor once said, "We are a people company that just happens to serve steaks.

" Check us out, you won't be disappointed

The Store Support Analyst must have good customer service skills and be able to analyze an incoming technical issue and follow the problem through to resolution.

The Store Support Analyst can assist the customer with technical troubleshooting in a clear and effective manner over the phone.

They can record detailed accounts of actions taken to resolve an issue and the ability to manage a wide range of issues simultaneously.

Answer support phone calls
Help diagnosis technical problems and provide solutions for the customer
Helps with implementing changes to the customer's system through rollouts
Use service desk software to log calls, work queued tickets, and track ongoing problems
Assist with the installation of new IT equipment

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We are proud to be an equal opportunity employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status.

We encourage and welcome all applicants to apply.

Requirements:

Education:

Bachelor's Degree in Computer Science, Information Technology or a related field

Experience Standards

+1 year of experience in information technology preferred
+1 year of experience of customer service preferred
+1 year of experience of POS experience is preferred

Preferred Skills

ITIL certification
Aloha Manager/ Menulink System
Microsoft operating systems
Microsoft 365
Restaurant point of sale systems
Computer hardware knowledge

Other Requirements

Must be available for overtime as needed
Must be available to work on nights and weekends

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described.

It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate.

This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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