- Primary support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support.
- Technical troubleshooting, data gathering, and GAP analysis for global end-user issues.
- Consistent processes, procedures, and technologies across enterprise environment.
- Document recurring issues in the Knowledge Base and detailed case status in the ITSM system.
- Follow critical incident and safety protocols.
- Bachelor's degree in IT or Computer Science preferred
- Technologies - 5 years experience with various technologies including Mobile Device Management, Active Directory, Windows 10, Microsoft Office Suite, Networking, and more.
- Analytical & Problem-Solving Skills - Strong skills in analyzing complex problems, developing business cases, and thinking creatively.
- Teamwork/Interpersonal Skills - Ability to lead, collaborate, and mentor global support organizations.
- Business Knowledge - Experience in IT delivery teams and providing business solutions.
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Desktop Support Specialist - Louisville, United States - HCLTech
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Description
We are hiring for a Desktop Support Technician in Louisville, KY
About the Company: Join our team as an experienced technician on the Desktop Support team. Work closely with IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies.
Responsibilities for this position may include:
Required Qualifications:
If you are a tech-savvy problem-solver with strong customer service skills, apply now!