- Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Perform hands-on fixes at the software level including configuring systems and applications.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Maintain and enhance performance of all new and existing software and applications across the organization.
- Identify and learn appropriate software applications used and supported by the organization.
- Coordinate with department heads to assess departmental application training needs and objectives.
- Post software updates, knowledge bases, and frequently asked questions resources on company SharePoint to assist in problem resolution.
- Provide guidance to junior members of the team.
- Manage vendor relationships to ensure that existing software and applications are supported appropriately as per agreed-upon SLAs.
- Manage the backlog of enhancements and improvements.
- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Conduct research into software application products and services in support of development and purchasing efforts.
- Provide support for the testing of new and existing software applications under development or consideration for purchase.
- Perform other related duties as assigned.
- Minimum bachelor's degree in computer science, information systems, or related field.
- Hands-on knowledge of and experience with enterprise and desktop applications.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Broad knowledge of programming languages and techniques.
- Able to develop and interpret technical documentation for training and end user procedures.
- Knowledge of trends in technology relating to software applications.
-
Technical Support Analyst Ii
3 days ago
Broward County Public Schools Fort Lauderdale, United StatesPOSITION GOAL · To provide training, technical assistance, and support to end-users related to the use of computer systems, software, and hardware for schools and departments. ESSENTIAL PERFORMANCE RESPONSIBILITIES MINIMUM QUALIFICATIONS & EXPERIENCE · An earned associate's degre ...
-
Ehr Support Analyst
3 days ago
HCA Florida Aventura Hospital Aventura, United States**Introduction**: · **Benefits**: · HCA Florida Aventura Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common services ...
-
Technical Support Analyst
5 days ago
Logitix Boca Raton, United States**Who We Are** · Logitix is the premier secondary market partner in the sport and live event space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield whil ...
-
Business Support Analyst
1 day ago
World Travel Holdings Fort Lauderdale, United StatesOverview · Are you resourceful? Do you enjoy analyzing data, troubleshooting and solving problems? Do you want to be a contributor to the product improvement cycle? If yes, keep reading · World Travel Holdings is seeking a Business Support Analyst for its Business-to-Business div ...
-
Customer Support Analyst
1 day ago
PSR Associates Fort Lauderdale, United StatesPSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experience ...
-
Sr. Systems Support Analyst
1 week ago
Dexian - DISYS Fort Lauderdale, FL, United StatesSystems Support Analyst to work in a permanent position with one of our clients in Fort Lauderdale, FL. · Senior Systems Support Analyst delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfillin ...
-
Business Systems Support Analyst
2 weeks ago
Insight Global Fort Lauderdale, United StatesOur client is looking for a Business Systems Support Analyst to join their team. This individual will be a key member of the team and major support for the business. This includes coordinating and executing testing for new software releases, collect, analyze and report system per ...
-
Sr. Systems Support Analyst
2 weeks ago
Dexian Fort Lauderdale, United StatesDexian is looking for a Sr. Systems Support Analyst to work in a permanent position with one of our clients in Fort Lauderdale, FL. · If you think you are the right match for the following opportunity, apply after reading the complete description. · JOB DESCRIPTION: · Senior Sy ...
-
PC Support/Help Desk Analyst
1 day ago
Gravity IT Resources Fort Lauderdale, United StatesJob Title: PC Support/Help Desk Analyst · Location: Fort Lauderdale, FL · Job Type: Contract · Referral Fee: · Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly · P ...
-
Sr Infrastructure Analyst, Technical Support
1 week ago
Franklin Templeton Fort Lauderdale, United StatesAt Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make ...
-
Enterprise Application Support Analyst I
2 weeks ago
Seacoast Bank Fort Lauderdale, United States· Hybrid work arrangement (3 days in the office/2 days remote). Location is flexible within the Seacoast footprint in Florida. · JOB SUMMARY · : · The Service Delivery team is dedicated to delivering technology solutions that align with business strategies, fostering enterpris ...
-
Abacus Fort Lauderdale, United StatesFDOT Job 2 210 Customer Support Analyst B. Intermediate · Statement of Work (SOW) 1 Request for Quote Florida Department of Transportation State Term Contract No STC-ITS 2 Overview 2.1 The Florida Department of Transportation (Department), is requesting resumes and hourly ra ...
-
Position 226-08
5 days ago
Citco Fort Lauderdale, United States**About Citco**: · The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today a ...
-
Systems Project Analyst
5 days ago
The State of Florida Fort Lauderdale, United StatesRequisition No: 829184 · Agency: Florida Gaming Control Commission · Working Title: Systems Project Analyst (Help Desk Technician) · Pay Plan: Career Service · Position Number: · **Salary**: $55, $60,787.00 commensurate with experience · Posting Closing Date: 05/27/2024 · **Tota ...
-
Temporary Payroll Specialist
3 days ago
Nova Southeastern University Fort Lauderdale, United States**Temporary Payroll Specialist**: · **Job Number**: 505699 · **Work Type**: Temporary · **Location**: Fort Lauderdale-Davie, Florida · **Department**: FOP-Payroll · **Categories**: Accounting, Finance, Budgeting, Auditing, Risk Management, & Payroll · **About Us**: · **We are exc ...
-
ehr support analyst
1 week ago
HCA Aventura, FL, United StatesIntroduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our EHR Support Analyst opening with HCA Florida Aventura Hospital today and find out what it truly means to be a part of the HCA Healthcare team. · Benefits · ...
-
Senior Consultant
2 weeks ago
Aurora Solutions Broadview Park, FL, United States FreelanceMT-ifs GmbH is a consulting company focused on banks and financial service providers located in Broadview Park, FL. Our consultants are experienced banking professionals, quantitative analysts, project managers, and IT specialists who, in addition to their education, have many ye ...
-
Client Support Analyst
1 week ago
U.S. Legal Support Miami, United StatesAre you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? · U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-so ...
-
Technical Support Analyst
2 weeks ago
Primary Talent Partners Deerfield, United StatesPrimary Talent Partners has a new technical analyst position with a large pharmaceutical manufacturing client of ours in Deerfield, IL. This will be a 6 month, FT contract with potential to extend and/or convert. The role is on-site so local candidates only please · Pay: $22 - $ ...
-
Client Support Analyst
1 week ago
U.S. Legal Support Miami, United StatesAre you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? · U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-so ...
Sr. Systems Support Analyst - Fort Lauderdale, United States - Dexian
Description
Dexian is looking for a Sr. Systems Support Analyst to work in a permanent position with one of our clients in Fort Lauderdale, FL.
JOB DESCRIPTION:
Senior Systems Support Analyst delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Senior Systems Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.
Essential Job Duties and Responsibilities:
Education And Work Experience:
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Website
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.