- Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities
- Assist in the development of team success metrics and implement quality standards
- Initial escalation points for customer (internal & external) issues and team member assistance
- Assist with additional support and implementation work to ensure timely resolution of requests
- Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
- Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
- Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
- Ensure data standards are HIPAA compliant and adhere to privacy and security policies
- Identify additional solutions or practices to improve the operations and activities of e-Solutions and the customer journey.
- Participate in projects relating to e-Solutions and liaise with key stakeholders
- Collaborate with IT business partners and suppliers on key business initiatives
- Bachelor's degree or equivalent
- At least 1-year prior work experience in a support role with 1or more years of previous customer service experience
- Demonstrated ability to identify and implement process improvements
- Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
- Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
- Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
- Root cause analysis
- Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
- Demonstrated ability to identify and implement process improvements
Technical Support Analyst - Deerfield, United States - Primary Talent Partners
Description
Primary Talent Partners has a new technical analyst position with a large pharmaceutical manufacturing client of ours in Deerfield, IL.
Pay:
$22 - $25/hrSchedule: M to F, normal business hours
NO C2C OR CANDIDATES REQUIRING SPONSORSHIP ARE BEING CONSIDERED AT THIS TIME.
About the Team:
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us.
For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen.
And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.Job Summary:
This Technical Analyst leads initiatives and develops plans to provide operational support for our E-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite business transactions and increase operational efficiencies.
What you will be doing:
Required Skills:
EDI experience is preferered
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at#PTPJobs
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