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    Sr. Systems Support Analyst - Fort Lauderdale, FL, United States - Dexian - DISYS

    Dexian - DISYS
    Dexian - DISYS Fort Lauderdale, FL, United States

    3 weeks ago

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    Description
    Systems Support Analyst to work in a permanent position with one of our clients in Fort Lauderdale, FL.


    Senior Systems Support Analyst delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives.

    This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units.

    The Senior Systems Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.


    Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

    Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
    Perform hands-on fixes at the software level including configuring systems and applications.

    Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

    Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
    Maintain and enhance performance of all new and existing software and applications across the organization.
    Identify and learn appropriate software applications used and supported by the organization.
    Coordinate with department heads to assess departmental application training needs and objectives.
    Post software updates, knowledge bases, and frequently asked questions resources on company SharePoint to assist in problem resolution.
    Provide guidance to junior members of the team.
    Manage vendor relationships to ensure that existing software and applications are supported appropriately as per agreed-upon SLAs.
    Analyze results, make recommendations for support process improvement, and implement changes.
    Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
    Conduct research into software application products and services in support of development and purchasing efforts.
    Provide support for the testing of new and existing software applications under development or consideration for purchase.
    Education And Work Experience :

    Minimum bachelor's degree in computer science, information systems, or related field.
    Hands-on knowledge of and experience with enterprise and desktop applications.
    Broad knowledge of programming languages and techniques.
    Able to develop and interpret technical documentation for training and end user procedures.
    Knowledge of trends in technology relating to software applications.

    Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide.

    As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

    Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Website

    Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.

    As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

    Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

    Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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