- Monitors Service Desk queue and resolves support tickets as assigned.
- Documents work performed and resolution(s).
- Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
- Provides high level of customer service by providing status and information to the customer.
- Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
- Performs advanced troubleshooting to determine cause of problem.
- Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
- Works with staff on issues outside their areas of responsibility as needed.
- Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
- Provides support and troubleshooting for networked devices with other Technicians as needed or assigned.
- Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
- Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
- Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).
- Provide facts to facilitate the team's decision-making process and to achieve the team's goals.
- Shares information and receives feedback from other OIT staff as appropriate.
- Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
- Coordinates service calls and repairs for warranty and non-warranty items.
- Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
- Installs, maintains, and supports specialized software applications as assigned.
- Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.
- Provides Audio Visual (AV) and Video Conference (VC) support as assigned.
- Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
- Works in multiple teams as a team member
- Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/ troubleshooting skills
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Service Desk Analyst
2 weeks ago
Cambridge International Systems Inc Doral, United StatesJob Description · Job DescriptionWhen you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of core values: commitment, integrity, and perseverance. Join our team and help us confront today's most threatening and complex obst ...
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Help Desk Analyst II
4 weeks ago
Nicklaus Children's Hospital Coconut Grove, United StatesJob Summary · The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community's request for assistance in compliance with HIPAA regulations as it related to the he ...
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Service Desk Analyst
3 days ago
Pivotal Solutions Inc Doral, United StatesJob Description · Qualifications 1+ years of service desk/support experience · Candidate must possess superior customer service skills. · Possess excellent written and verbal communication skills. · Demonstrate good judgment and strong attention to detail. · Respond to custo ...
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Service Desk Analyst
2 weeks ago
Kavaliro Doral, United StatesKavaliro is seeking a Service Desk Technician to support a client in Doral, FL. · Job Description Develops computer systems specifications that address business requirements and fit with company/customer system architecture standards · Work with team to communicate issues and tr ...
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Help Desk Analyst
4 weeks ago
TEKsystems Miami, United StatesJob Description · Job DescriptionProviding IT technical support via phone or chat. · Learn new support technology as required · Perform administrative tasks related to time keeping and misc. tasks · Develops a strong understanding of the business and can relate problems to busine ...
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Service Desk Analyst/Support Tier II
2 weeks ago
The Judge Group Inc. Miami, United StatesLocation: REMOTE · Salary: $25.00 USD Hourly - $29.00 USD Hourly · Description: Our client is currently seeking a Service Desk Analyst/Support Tier II · Overview: The Service Desk Analyst II provides frontline support and incident diagnosis for our applications, endpoints, an ...
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Service Desk Analyst
2 weeks ago
Banesco USA Miami, United StatesJob Description · Job DescriptionJob Title · Service Desk Analyst · Banesco USA is seeking a Service Desk Analyst for our Service Desk unit. · Primary Job Duties · Responsible for addressing and resolving basic incidents and requests made by the customer in a timely manner. · Re ...
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Service Desk Analyst I
3 weeks ago
United Data Technologies Miramar, United StatesUDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security ...
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Help Desk Analyst II
1 week ago
Nicklaus Children's Hospital Doral, United States· Job Summary · The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Communitys request for assistance in compliance with HIPAA regulations as it related to the ...
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Help Desk Analyst II
3 weeks ago
Nicklaus Children's Health System Miami, United States OTHERJob Summary · The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community's request for assistance in compliance with HIPAA regulations as it related to the he ...
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Systems Project Analyst
2 weeks ago
State of Florida Fort Lauderdale, United StatesRequisition No: · Agency: Florida Gaming Control Commission · Working Title: Systems Project Analyst (Help Desk Technician) · Pay Plan: Career Service · Position Number: · Salary: $55, $60,787.00 commensurate with experience · Posting Closing Date: 05/27/2024 · Total Compensa ...
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Help Desk Analyst I
2 weeks ago
Florida Peninsula Insurance Company Boca Raton, United States**About Us**: · At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our clients. · **Po ...
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Client Support Specialist
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U.S. Legal Support Fort Lauderdale, United StatesAre you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? · U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-so ...
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Systems Analyst
4 weeks ago
I S T N INC Fort Lauderdale, United StatesJob Description · Job DescriptionWe are seeking a Systems Analyst / Help Desk Analyst to join our team You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm. · Responsibilities: · Being ...
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IT Help Desk Manager
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PDC Technologies Fort Lauderdale, United StatesJob Description · Job DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader ...
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IT Analyst 1
20 hours ago
Hotwire Communications Fort Lauderdale, United StatesRESPONSIBILITIES: · Communicate with stakeholders to understand their requirements. · Troubleshoot hardware and software issues. · Install and configure hardware and software components. · Develop, test, and implement IT systems to further business objectives. · Set up new u ...
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HR Analyst Internship
20 hours ago
Moss Fort Lauderdale, United States InternshipSHIPUNLEASH YOUR POTENTIAL · We cultivate an empowering environment where collaboration is fueled by a team of fun, entrepreneurial-spirited individuals. Together, we care, inspire, and take ownership of our work. · Our internship program offers a glimpse into our family company cu ...
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Client Technologies Analyst
4 weeks ago
Abacus Fort Lauderdale, United StatesJob Description: Name Client Technologies Analyst (HELP DESK Technician) RFQ no. FGCC 23/24-001 Agency, State Florida Gaming Control Commission (FGCC) , FL Area/Service Staffing Location 1.The work location will be headquartered at 1400 West Commerical Blvd, Ft. Lauderdale, ...
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Abacus Fort Lauderdale, United States· FDOT Job 2 210 Customer Support Analyst B. Intermediate · Statement of Work (SOW) · 1 Request for Quote · Florida Department of Transportation State Term Contract No. (phone number removed)-STC-ITSA · 2 Overview · 2.1 The Florida Department of Transportation (Department), ...
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Service Desk Technician
5 days ago
TEKsystems Fort Lauderdale, United States:We are seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Dania Beach, FL. The Service Desk team is like no other, providing unbeatable five-star customer service and support to all internal customers while proactively a ...
PC Support/Help Desk Analyst - Fort Lauderdale, United States - Gravity IT Resources
Description
Job Title: PC Support/Help Desk Analyst
Location: Fort Lauderdale, FL
Job Type: Contract
Referral Fee:
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly
Position Overview
Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
Duties and Responsibilities
Required Experience and Skills
PC Support/Help Desk Analyst professionals in Fort Lauderdale
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Anna Gorbunova
Innovative Sales Enablement Manager