- The contract period for this scope of work is anticipated to take place between July 14,2023-October 30, 2023.
- The Contractor shall submit a resume of their best Client Technologies Analyst (s) that, at a minimum, meet the required KSA's, with no more submissions submitted in any category than the total number of potential positions to fill.
- Commission will perform a CJIS background check; which shall be completed prior to the Client Technologies Analyst commencing work at the Commission.
- The Contractor must supply a matrix of candidate skills highlighting required skills to indicate, for each candidate submitted, details regarding the number of years the required skills have been used, the last time the skill was used, and in what context/for what project.
- Contractor is required to submit pre-screening reference checks on all candidates submitted
- The Contractor must not restrict employment of its employees, after the conclusion, or termination of a Commission PO. By responding to the RFQ, the Contractor specifically agrees to this provision.
- Contractor quotes will be evaluated for compliance with the scope of work.
- It is the Contractor's responsibility to submit only resumes of staff members who meet US Department of Labor employment eligibility requirements, and eligibility requirements (Form I-9) of the Department of Homeland Security, U. S. Citizenship, and Immigration Services.
- Submissions received after this deadline will be considered non-responsive and will not be evaluated.
- The Commission assumes no responsibility for missing or delayed proposals.
- The Commission requires the selected candidate to comply with all Commission policies and procedures.
- The Contractor response must provide a statement that the Client Technologies Analystselected is responsible for performing the work required in the Commission's SOW.
- ll work products produced by the Client Technologies Analyst during contracted hours are considered property of the Commission.
- Installs computer, network, and peripheral devices.
- ssists with computer and network support for the Agency's users and offices located throughout the state and handle incidents and service requests.
- Writes technical documentation and operating procedures related to supporting offices, networks, security, hardware, software, and applications.
- Maintains technology equipment inventory and assists with maintaining computer images and operating system updates for the Agency's infrastructure.
- ssists end-users by troubleshooting, diagnosing, and resolving technical issues with distributed computer systems components.
- Demonstrates, models and reinforces the Commission's fundamental values of fairness, cooperation, respect, commitment, excellence, honesty and teamwork
- Provides high quality and professional customer service
- Coordinates with vendors and service providers to resolve technical support issues
- dministers, maintains and enforces appropriate security and access to computer systems, network resources and communications systems
- Ensures overall health and availability and quality of services
- Performs system tuning activities including the modeling of existing and proposed workloads to forecast hardware requirements and develop capacity management plans
- Provides ancillary support for inventory, monitoring products
- pplies patches, hotfixes, service packs, firmware and other upgrades to maintain systems at supportable levels
- Keeps current with industry trends and practices
- Verifies that proper capacity, configurations and hardware are in place to support current and anticipated needs
- Researches, analyzes, recommends, designs, tests and implements new technologies and services to deliver cost-effective and technically efficient solutions
- ssists leadership in establishing objectives, setting goals and establishing unit priorities
- Evaluates product enhancements to ensure continuous product improvement
- ssists leadership on technical and project-specific initiatives
- Work with project management teams to facilitate large initiative planning
- Work with stakeholders to gather and analyze technical requirements
- Follows all established team processes and procedures
- Facilitates product purchases and maintenance renewal efforts
- Develops documentation for support processes, systems and procedures
- Participates in the change management process
- Tracks time for Professional Services billing purposes
- Provides second level technical support assistance to internal and external customers
- Maintains security, confidentiality and availability of systems
- Monitors ticketing system and responds appropriately
- Must be available for on-call and/or overtime duties as required
- Participates in Computer Security and Incident Response Team (CSIRT) and Continuity of Operations (COOP) events, where required
- Develops quality control methods for ensuring platform output meets standards
- Weekly billable hours not to exceed forty (40) hours, unless prior written approval is provided by the Contract Manager.
- five (5) day regular work schedule will be mutually agreed to in writing, unless prior written approval is provided by the Contract Manager. Work hours are: Monday through Friday, Normal Business Hours, but may includes after hours, nights and weekends
- The work location will be headquartered at 1400 West Commerical Blvd, Ft. Lauderdale, FL but will require travel throughout the state.
- The position will work within the Infrastructure Support team.
- The contract staff will be provided with required equipment.
- The contract staff shall comply fully with all policies, security procedures, laws and regulations of the United States, State of Florida and the Commission in performance of the work proposed.
- The contract staff shall successfully pass a level 2 background check conducted by the Commission, pursuant to the background checks and screens language contained within the IT Staff Augmentation Services Contract before any work may begin.
- bility to troubleshoot issues on a network.
- bility to work under pressure and with multiple deadlines
- ttention to detail and consistency of work output
- bility to develop and implement project plans
- bility to communicate clearly and effectively in writing
- bility to work independently
- bility to conduct efficient primary and secondary technical research online
- bility to troubleshoot hardware and software issues
- Knowledge of current software / hardware products and technologies
- Technical certifications preferred
- Familiarity with Microsoft Visio and Excel
- Knowledge of distributed processing operations, software, procedures, and equipment.
- Knowledge of Information Security, principles and best practices.
- Knowledge of network wiring/cabling.
- Knowledge of telecommunications principles, equipment, procedures, and terminology.
- bility to diagnose and resolve telecommunication issues.
- bility to process information logically and solve problems.
- bility to monitor, troubleshoot, and resolve problems with distributed computer systems components.
- bility to identify and define user needs.
- bility to establish and maintain effective working relationships with others.
- bility to write technical reports.
- bility to communicate effectively with both technical and non-technical audiences. This includes the ability to explain complex technical concepts in a clear and concise way, as well as the ability to listen to and understand the needs of users.
- bility to provide excellent customer service. This includes being able to quickly and efficiently resolve issues, being patient and understanding, and being able to build rapport with users.
- bility to think critically and solve problems independently. They should be able to identify and prioritize issues, develop and implement solutions, and track the progress of issues until they are resolved.
- bility to work effectively as part of a team. They should be able to collaborate with other IT professionals, as well as with users, to resolve issues.
- bility to manage their time and workload effectively. They should be able to prioritize tasks, meet deadlines, and work independently without supervision
- Introductory Letter and Letter of Commitment
- Resume
- Resume Acknowledgement Form
- References
- Price Sheet
- The PO
- This RFQ
- STC No STC-ITSA
- The vendor's Response to this RFQ
- Purchase Order Terms and Conditions
- If the contract staff assigned to the Commission to perform the services under the PO resulting from this RFQ is not available to perform the services, other than for leave approved in advance in writing, by the Commission, the Contractor shall replace the contract staff within thirty (30) days after their last day worked, with a qualified employee that meets the qualifications outlined in the specified position exhibit to this RFQ. The qualified replacement employee shall be either approved or rejected by the Commission within ten (10) working days of receipt of a resume from the Contractor.
- The Commission may at any time discontinue services of any contract staff selected under a PO as a result of this RFQ, by providing the Contractor with fourteen (14) days written notice or, in the case of termination for cause, with written notice to the contractor.
- Background Check
- Social Security Number Trace, and
- Criminal Records (Federal, State and County criminal felony and misdemeanor, national criminal database for all states which make such data available).
- Disqualifying Offenses
- Computer related or information technology crimes;
- Fraudulent practices, false pretenses and frauds, and credit card crimes;
- Forgery and counterfeiting;
- Violations involving checks and drafts;
- Misuse of medical or personnel records; and
- Felony theft.
- Refresh Screening
- Self-Disclosure
- Duty to Provide Security Dat
- Commission's Ability to Audit Screening Compliance and Inspect Locations
- Record Retention
- The identity of all individual(s) who accessed data in any way, whether those individuals are authorized persons or not;
- The duration of the individual(s)' access to Data, including the time and date at which the access began and ended;
- The identity, form, and extent of Data accessed, including, but not limited to, whether the individual accessed partial or redacted versions of Data, read-only versions of Data, or editable versions of Data; and
- The nature of the access to Data, including whether Data was edited or shared with any other individual or entity during the duration of the access, and, if so, the identity of the individual or entity.
- Indemnification
- ccess to Public Records
- Contractor s Agent
- Keep and maintain public records required by the public Commission to perform the service.
- Upon request from the public Commission's custodian of public records, provide the public Commission with a copy of the requested records or allow the records to be inspected or copied within reasonable time and at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law.
- Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the Contract term and following the completion of the Contract if the Contractor does not transfer the records to the public Commission.
- Upon completion of the Contract, transfer, at no cost, to the public Commission all public records in possession of the Contractor or keep and maintain public records required by the public Commission to perform the service. If the Contractor transfers all public records to the public Commission upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public Commission, upon request from the public Commission's custodian of public records, in a format that is compatible with the information technology systems of the public Commission.
- IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER
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Client Technologies Analyst - Fort Lauderdale, United States - Abacus
Description
Job Description: Name Client Technologies Analyst (HELP DESK Technician) RFQ no. FGCC 23/24-001 Agency, State Florida Gaming Control Commission (FGCC) , FL Area/Service Staffing Location 1.The work location will be headquartered at 1400 West Commerical Blvd, Ft. Lauderdale, FL but will require travel throughout the state.2.The position will work within the Infrastructure Support team. Contract Duration The term of the PO resulting from this RFQ shall have an anticipated start date of July 14, 2023, and will have an end date of October 30, 2023. Release Date 06/17/2023 Solicitation Point of Contact Shane.Phillips ; Q & A due Date Questions shall be submitted via the MFMP eQuote system and title "Questions for the Procurement Officer." This can also be accepted by email to: Award Type Confirming with the client Bid due Date 06/26/2023 at 4:00PM SOW The Commission's preferred Client Technologies Analyst Knowledge, Skills and Abilities include:
bility to troubleshoot issues on a network.
bility to work under pressure and with multiple deadlines
ttention to detail and consistency of work output
bility to develop and implement project plans
bility to communicate clearly and effectively in writing
bility to work independently
bility to conduct efficient primary and secondary technical research online
bility to troubleshoot hardware and software issues
Knowledge of current software / hardware products and technologies
Technical certifications preferred
Familiarity with Microsoft Visio and Excel
Knowledge of distributed processing operations, software, procedures, and equipment.
Knowledge of Information Security, principles and best practices.
Knowledge of network wiring/cabling.
Knowledge of telecommunications principles, equipment, procedures, and terminology.
bility to diagnose and resolve telecommunication issues.
bility to process information logically and solve problems.
bility to monitor, troubleshoot, and resolve problems with distributed computer systems components.
bility to identify and define user needs.
bility to establish and maintain effective working relationships with others.
bility to write technical reports.
bility to communicate effectively with both technical and non-technical audiences. This includes the ability to explain complex technical concepts in a clear and concise way, as well as the ability to listen to and understand the needs of users.
bility to provide excellent customer service. This includes being able to quickly and efficiently resolve issues, being patient and understanding, and being able to build rapport with users.
bility to think critically and solve problems independently. They should be able to identify and prioritize issues, develop and implement solutions, and track the progress of issues until they are resolved.
bility to work effectively as part of a team. They should be able to collaborate with other IT professionals, as well as with users, to resolve issues.
bility to manage their time and workload effectively. They should be able to prioritize tasks, meet deadlines, and work independently without supervision Submittal Requirement Introductory Letter and Letter of Commitment
Resume
Resume Acknowledgement Form
References
Price Sheet Education/ Experience: Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting. References Three (3) business references for each contractor's employee proposed, with contact information including telephone number and email address Resumes required? Please submit no more than (1) candidate resume for the Client Technologies Analyst position. Rate card required Single Fixed Hourly Rate Hardcopy/Email/portal submission Via Email (Refer to attachment for submission process)
Attachment:
Request for Quotes (RFQ)
FGCC 23/24-001
Information Technology (IT) Staff Augmentation Services
State Term Contract (STC) Number: STC-ITSA
Florida Gaming Control Commission
Client Technologies Analyst (HELP DESK Technician)
1.0 OVERVIEW
Pursuant to section Florida Statutes (F.S.), the State of Florida, Florida Gaming Control Commission (FGCC or Commission), issues this Request for Quotes (RFQ) to Contractors who have previously been awarded STC No.: STC-ITSA, Information Technology (IT) Staff Augmentation Services, to provide staff augmentation resources. The Commission seeks to enter into a Purchase Order (PO) via the MyFloridaMarketPlace (MFMP) Ariba On Demand (AOD) system for staff augmentation as specified in this RFQ.
2.0 DESCRIPTION OF PURCHASE
The State of Florida, Florida Gaming Control Commission (FGCC), is seeking a Vendor (also referred to as "Contractor") to implement by July 14st, Staff Augmentation Position for a Client Technologies Analyst (Help Desk Technician) to support the Commission. This position will be located in our Ft. Lauderdale office and will travel throughout the state. TABLE 1
DESCRIPTION OF PURCHASE Job Title Job No. Estimated Timeframe the Contract Staff Are Required Client Technologies Analyst (C.Advanced)
2010 July 14,2023-October 30, 2023
3.0 BACKGROUND
The newly created Florida Gaming Control Commission (FGCC) is a five member commission appointed by the Governor. The FGCC is charged with investigating and enforcing Florida pari-mutuel and gaming statutes and rules.
The FGCC is searching for a Client Technologies Analyst to help support our growing infrastructure and IT team. This role will report directly to the Infrastructure Manager and will be responsible for completing computer roll out throughout the state.
This position will be involved with deploying and troubleshooting workstations, network equipment and handling the transition and integration of the current Division of PMW to FGCC resources and network.
4.0 TERM
The term of the PO resulting from this RFQ shall have an anticipated start date of July 14, 2023, and will have an end date of October 30, 2023. The Commission does not anticipate a renewal; however, in accordance with section g), this PO may be renewed for a period that may not exceed 3 years or the term of the original PO, whichever is longer. Renewal must be in writing and is subject to the same terms and conditions set forth in the initial PO and any written modifications signed by the parties. Renewals are contingent upon satisfactory performance evaluations by the FGCC and subject to the availability of appropriated funds.
5.0 SUBMISSIONS OF QUOTES
Please submit no more than (1) candidate resume for the Client Technologies Analyst position in accordance with the below.
Under the resulting PO, the selected Contractor shall provide staff to fill contract positions who can work the requested schedule, perform the tasks required, and who possess the qualifications as set forth in this RFQ. Work Tasks and Qualifications for each position are located in the IT Staff Augmentation Services STC and within this RFQ. Primary duties related to this position include but are not limited to the following. The Contractor shall provide the following service tasks for the unit in which they are augmenting over the course of the PO period:
A. Duties
The Commission's ticketing system will be used to track work activities and the Contractor Time Reporting system time sheets will be used for time tracking. Work record and time submission shall be done by the 5th day of each month detailing the previous calendar's month's activity.
8.0 QUALIFICATIONS ND EXPERIENCE
The Commission's preferred Client Technologies Analyst Knowledge, Skills and Abilities include:
Interested Contractors should respond to this RFQ, via the MFMP Sourcing eQuote system. Responses are due on the date and time shown in Section 10.0, Timeline. The response to this RFQ shall be concise and shall follow the outline below:
Note: If the Contractor considers any part of its response to the RFQ confidential, it shall provide the Commission with a copy of its response with such confidential information redacted. The redacted copy shall be provided to the Commission at the same time Contractor submits its response and must only exclude or obliterate those exact portions which are claimed confidential, proprietary, or trade secret. The Contractor shall be responsible for defending its determination that the redacted portions of its response are confidential, trade secret, or otherwise not subject to disclosure under Chapter 119, F.S. Further, vendor shall protect, defend, indemnify, and hold harmless FGCC for any and all claims, costs, fines, and attorney's fees arising from or relating to vendor's determination that the redacted portions of its response are confidential, proprietary, trade secret, or otherwise not subject to disclosure. If Contractor fails to submit a redacted copy with its response, the Commission is authorized to produce the entire documents, data, or records submitted by Contractor in response to a public records request for these records.
10.0 TIMELINE
TABLE 2
TIMELINE OF EVENTS Event Date Release of the RFQ June 17, 2023 Responses Due via the MFMP eQuote system June 26, 2023 at 4:00pm Interviews with Respondents, if desired by FGCC June 28, 2023 nticipated Announcement of Vendor Selection via the MFMP eQuote system July 5, 2023
11.0 Questions to The Procurement Officer
Questions shall be submitted via the MFMP eQuote system and title "Questions for the Procurement Officer." This can also be accepted by email to:
12.0 PRICE
The vendor shall provide the name of the proposed candidate and a single fixed hourly rate with a Not-to-Exceed Total Price using Attachment A , Price Sheet. The single fixed hourly rate quoted must be at or below the rate in STC No STC-ITSA for the identified job number. The vendor shall not exceed the total cost provided on Attachment A, Price Sheet.
13.0 SELECTION OF AWARD
The Commission intends to select a Contractor for this RFQ that provides the overall best value to the State. The Commission will consider all aspects of submitted proposals when making an award recommendation, including the proposed staff experience, availability, references, and price. When creating a PO for the selected Contractor(s) on this Contract, the Commission will attach to the PO a completed signed Contractor Selection Justification Form, included in the MFMP Sourcing eQuote posting as Contract Attachment C , Contractor Selection Justification Form.
14.0 RFQ HIERARCHY
The PO resulting from this RFQ will include the following Attachments which set forth the entire understanding of the Parties and supersede all prior agreements. All Attachments listed below will be incorporated in their entirety into, and form part of each PO. In the event of conflict between the documents that make up the PO, priority shall be in the order listed :
The Commission's Contract Manager who will oversee the vendor's performance of its duties and obligations pursuant to the terms of any resultant PO and serve as a liaison with the vendor, will be as follows:
Shane Phillips, FCCN, FCCM
Florida Gaming Control Commission
4070 Esplanade Way, Suite 250 , Tallahassee, FL 32399
Telephone:
16.0 PAYMENT SCHEDULE
The Contractor shall submit invoices monthly to the Commission's Contract Manager, no later than the fifth (5 th ) business day of each month. No other invoices will be accepted.
The Commission shall pay invoices submitted by the Contractor in accordance with the provisions of section , F.S., which shall govern the rights and obligations of the Commission and the Contractor. Payment shall be based on completion of the deliverables pursuant to Exhibit 1, Job and Family Descriptions nd Section 6.0, Scope of Work, of this RFQ.
ll invoices submitted for fees or other compensation for services or expenses shall be submitted in detail sufficient for a proper preaudit and postaudit thereof.
ll invoices for any travel expenses shall be submitted in accordance with section , Florida Statutes.
17.0 FINANCIAL CONSEQUENCES
The Commission reserves the right to impose financial consequences upon the Contractor for failure to comply with the performance standard requirements set forth below in Table 3, Financial Consequences, below. TABLE 3
FINANCIAL CONSEQUENCES
Performance Standard Requirement Financial Consequences The Contractor shall submit weekly time reporting for a calendar month submitted by the fifth (5 th ) calendar day of the following month. The Commission shall withhold payments due to the Contractor until the weekly time reporting is submitted and impose a $50.00 penalty for each calendar day that the timesheets are overdue. The Contractor staff person shall provide services and skills as indicated in section 6.0, Scope of Work, Section 7.0, Deliverables, and Section 8.0, Qualifications and Experience. FGCC shall withhold payment due to the Contractor and impose a $50.00 penalty per day for each calendar day the state performance Standard Requirement is not met or is overdue.
18.0 REPLACEMENT OR DISCONTINUATION
ll vendor employees and their subcontractors and agents performing work under the Contract must comply with all security and administrative requirements of the Commission.
"Access" means to review, inspect, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any data, regardless of type, form, or nature of storage. Access to a computer system or network includes local and remote access.
"Data" means a representation of information, knowledge, facts, concepts, computer software, computer programs or instructions, whether it is exempt, confidential, or personal health information. Data may be in any form, including but not limited to, storage media, computer memory, in transit, presented on a display device, or in physical media such as paper, film, microfilm, or microfiche. Data includes the original form of the Data and all metadata associated with the Data.
The minimum background check process will include a check of the following databases through a law enforcement Commission or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard:
In addition, the vendor shall ensure that all Persons have a responsibility to self-report to the vendor within three (3) calendar days, any arrest for any Disqualifying Offense. The vendor shall notify the Commission's Contract Manager within twenty-four (24) hours of all details concerning any reported arrest.
The vendor shall create a written policy for the protection of Data, including a policy and procedure for Access to Data.
The vendor shall document and record, with respect to each instance of Access to Data:
Failure to compile, retain, and disclose the written policy and information as required in this section shall be considered a breach of the Contract. The resulting damages to the Commission from a breach of this section are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The parties acknowledge that these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and solely intended to compensate for unknown and unascertainable damages. The vendor therefore agrees to credit FGCC the sum of $500.00 for each breach of this section.
20.0 PUBLIC RECORDS AND DOCUMENT MANAGEMENT
21.0 USE OF SUBCONTRACTORS
In providing services under the PO, vendor is permitted to utilize subcontractors. However, in its response to this RFQ, vendor shall identify all subcontractors the vendor will utilize and what services they will provide. During the term of the PO, subcontractors may be substituted with the prior written approval of the Commission's Contract Manager.
22.0 LEGISLATIVE APPROPRIATION
Pursuant to section , F.S., the State of Florida's performance and obligation to pay under the resulting PO is contingent upon an annual appropriation by the Legislature.
23.0 MODIFICATIONS
The Commission reserves the right to change, add or delete any requirement from this RFQ if the Commission deems it to be in the best interest of the State of Florida. In addition, the Commission reserves the right to withdraw and/or cancel this RFQ at any time, prior to a duly authorized and executed PO.
24.0 CONFLICT OF INTEREST
It is essential that the vendor and any subcontractors are independent and impartial and that the implementation of decisions made as it relates to consultation and services is not used for private gain or other remuneration. Fees earned relating to this agreement will be limited to the PO(s) issued from this RFQ.
TTACHMENT
PRICE SHEET
I. Job Titles and Hourly Rates
The person submitting the quote and pricing is authorized to respond to this RFQ on the Contractor's behalf, as confirmed by signature below. The Contractor shall provide ttachment A, Price Sheet , with a single fixed hourly rate for the position/job title that does not exceed the hourly rate in the STC for that job title.
Per Request for Quote Per Florida STC No.: STC-ITS Name of Proposed Candidate Job Title Job No. Single Fixed Hourly Rate Total Cost Client Technologies Analyst (C. Advanced)
2010
$
Contractor Name:
Printed name of representative submitting quote:
Signature:
Date:
REMAINDER OF PAGE INTENTIONALLY LEFT BLANK.
TTACHMENT B
RESUME ACKNOWLEDGEMENT FORM
Each staff augmentation person provided by the Contractor to render information technology services identified by a Customer shall sign this form acknowledging the accuracy of their experience and all other information within their resume before beginning staff augmentation services under this Contract. Completed Resume Acknowledgement Forms shall be submitted with the Contractor's response to Customer's RFQs (see Section 14 of the Contract Exhibit D, Additional Special Contract Conditions).
In submitting a resume for staff augmentation services under this Contract, the staff augmentation person acknowledges that the information in his/her resume is true, correct, complete, and made in good faith. If the resume contains any omissions, falsifications, misstatements, or misrepresentations regarding education, work ability, experience, employment history, or fitness for employment, the staff augmentation person understands that he/she may be disqualified as a contract employee for the State of Florida and that the matter maybe reported to the appropriate agency or law enforcement personnel.
The signature on this form will constitute a statement in writing made to a public servant in the performance of his or her official duty. In accordance with section 837.06, F.S., a person making false official statements knowingly made with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree. The staff augmentation person further acknowledges that he/she understands that there may be civil or criminal penalties for misrepresenting pertinent information in connection with contract positions, including, but not limited to, penalties available under sections and817.566, F.S.
Print Full Legal Name of Staff Augmentation Employee
Staff Augmentation Employee's Signature Date
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TTACHMENT C
CONTRACTOR SELECTION JUSTIFICATION FORM
Customers shall complete this Contractor Selection Justification Form and attach the completed form to the purchase order. Date:
Contractor's Name:
ddress: Phone:
E m il :
Candidate's Name:
Date Candidate will be available:
Hourly rate of candidate:
$ Justification for selection of candidate:
gency:
Division/Section/Unit:
Name: Title: Signature:
Date:
EXHIBIT 1
JOB FAMILY DESCRIPTIONS
JOB FAMILY: CLIENT TECHNOLOGIES
Job Title : Client Technologies Analyst
Job#: 2010 F
General Characteristics
Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.
Dimensions
Education: Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience: minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting.
Complexity: Intermedate professional level role. Provides maintenance and support for moderately complex to complex client products. Works on one or more projects concurrently as a project team member. May couach more junior technical staff.
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