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Poughkeepsie

    Client Solutions Assistant Customer Service Representative - Poughkeepsie, United States - Marshall & Sterling

    Marshall & Sterling
    Marshall & Sterling Poughkeepsie, United States

    2 weeks ago

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    Description

    Position Title: Client Solutions Assistant Customer Service Representative (ACSR) Reports to: Compliance and Client Solutions Manager Primary Function: Providing superior administrative support for Marshall & Sterlings Employee Benefits iNavigator HRIS technology and client solutions team.

    Major Responsibilities:

    Participate in testing, troubleshooting and maintenance of and processes

    Provide prompt and efficient system support, including the completion of administrative functions (e.g. reviewing/answering emails and phone calls, etc.)

    Serve as a liaison to various service teams to ensure seamless coordination of client activities within the iNavigator system

    Database and file management: Inputting information quickly and accurately from a variety of sources into computer tracking systems

    Maintain electronic filing system for documenting client communications

    Generate, maintain and manage reports designed to provide analytical support

    Build and maintain a favorable and professional work relationship with other staff members

    Provide additional administrative support for the Group Benefits team as requested

    Perform other duties and special projects as assigned by manager

    Qualifications:

    College degree preferred; High school diploma or equivalent is required

    Experience and knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) and other computer systems and operations is a must

    Proficiency with HRIS systems is a plus

    Strong organizational, time management and attention to detail skills are essential

    Must always be able to maintain professionalism and a positive service attitude

    General knowledge of health insurance and products is a plus

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