- Greet guests entering lobby with a sincere greeting, exhibit proper guest relations skills and a positive approachable attitude with every interaction.
- Proactively assist guests in obtaining a wheelchair, provide general assistance, or accompany guests to their destination as appropriate.
- Take the initiative to maintain a safe and attractive environment within the facility and immediate property.
- Notify security of any suspicious person or behavior, accident, or circumstance which may cause damage or injury.
- Provide direction or assistance to those in the lobby to ensure their safety and the safety of others.
- Handle complaints in real time within the department. Channel complaints or problems to appropriate staff.
- Provide concierge services to patients, and visitors.
- Offer assistance with guest complaints/concerns by maintaining knowledge of resources and service recovery procedures.
- Maintain knowledge of all system-wide services to assist guests in any way possible.
- Provide information regarding local accommodations, travel, restaurant, directions, etc.
- Display a caring and courteous attitude and represent Nuvance Health in a positive manner.
- Promote and contribute positively to intra-departmental and inter-departmental relationships.
- Maintain confidentiality of employees and departmental information with no infractions.
- Promote a safe and efficient working environment by adhering to hospital and department policies and procedures.
- Adhere to Infection Control and Quality Assurance Policies and Procedures at all times.
- Attend and actively participate in in-services, as required.
- Report all incidents, irregularities, unsafe conditions, equipment and/or unusual occurrences to supervisor immediately.
- Answer facility main phone line and appropriately transfer calls.
- Little or no manual skills/motor coordination & finger dexterity
- Little or no potential for occupational risk
- Sedentary/light effort, may exert up to 10 lbs. force
- Generally pleasant working conditions
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Guest Services Representative - Poughkeepsie, United States - Danbury Health Systems
Description
Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.
Summary:
Exemplify standards of hospitality and service to internal and external customers. Greet and direct visitors and their families to their destinations and be a resource for information and guidance. Provide exceptional customer service with every interaction. Ensure visitors sign in/out of visiting log.
Responsibilities:
Location:
Vassar Brothers Medical Center, 45 Reade Place, Poughkeepsie, NY
Work Type:
Part-Time
Standard Hours: 24.00
FTE:
0.50
Work Schedule:
Day/Eve 8
Work Shift:
Variable 4-8 hr. shifts between 5:30am-8pm, weekends & holidays required
Department:
Info Desk
Exempt:
No
Grade:
S2
Salary Range:
$16-19/HR/DOE
Working Conditions:
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
