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DME Patient Service Representative - Elgin, United States - OrthoIllinois
Description
**Company Description** Since its founding in 1967, OrthoIllinois has grown dynamically to become one of the leading bone and joint centers in northern Illinois. Our university-quality care delivery is founded on a one-stop, multi-specialty philosophy. We are seeking candidates that have exceptional customer service skills. Join our growing team today
**Job Description** The DME Patient Service Representative is responsible for coordinating patient flow and account management, managing invoices, and verifying insurance benefits for patients. The DME Patient Services Representative is also responsible for fulfilling prior authorization requests and ensuring referrals are approved by physicians. This job opening is for our Elgin Clinic.
**Essential Duties**
Manages DME store cash wrap, manages inventory and dispenses DME for walk-in patients as well as patients sent by the clinical practice
Educates patients on the products
Manages process for rentals
Verifies patients' insurance benefits
Supports clinical scheduling and front desk teams
Manages patient accounts to ensure information is up-to-date
Cross-trains on front desk responsibilities
Orders supplies and patient orthosis
Processes invoices and bills patients; assists patients who have questions regarding payments
Obtains prior authorizations for procedures including by successfully completing the authorization process. Includes coding the DME that is ordered prior to the VOB
Coordinates schedules for the Orthotists to ensure appropriate staffing for daily operations
Manages patient flow, including scheduling for initial and return appointments
Other duties as assigned
**Qualifications**
**Education** High school diploma or equivalent required.
**Experience** A minimum of one year experience performing similar tasks in a similar position and/or performing similar tasks. Basic working knowledge of Microsoft Word and Google suites. Previous experience with EMR system preferred.
**Benefits available at OrthoIllinois:**
Company sponsored Medical, Dental, Vision Insurance
Company paid Life insurance and additional Voluntary Life
Company paid Long and Short Term Disability Insurance
401k with company match and profit sharing
Employee Assistance Program
Generous paid time off program and holidays
Company paid wellness program
Employee appreciation events throughout the year
Discounted cell phone service and discounts with local vendors
**Additional Information** All your information will be kept confidential according to EEO guidelines Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
