Senior Help Desk Specialist - Leesburg, United States - Alliance Defending Freedom

Alliance Defending Freedom Leesburg, United States

3 weeks ago

Description

Everyone says they want to change the world. We're looking for people who actually will.

Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith.

Please visit to view our Statement of Faith and Doctrinal Distinctives.
Senior Help Desk Specialist

Alliance Defending Freedom is looking for a highly skilled Senior Help Desk Specialist to join us in our Lansdowne, VA Office.

As the Sr. Help Desk Specialist, you are a vital part of the IT Team. In this role, you are responsible for investigating, diagnosing, and resolving advanced technical support issues for the ministry.

This individual serves as an advanced support specialist who assists junior-level support personnel when needed and investigates more complex issues.

Your Essential Responsibilities:

In this position, you will:

Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include all ministry software, hardware, and network systems.
Rely on experience and judgment, as well as pre-established processes and procedures, to identify, research, and resolve technical issues.
Document, track, and monitor issues to ensure a timely resolution.
Coordinate with team leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies.
Triage trouble tickets and assign to the appropriate IT support level.
Primarily be responsible for level 2 (advanced) support issues, but may also work on level 1 issues as needed.
Assist team members who are experiencing technical difficulties and work to resolve them. Ensure work is being carried out in a timely and proper fashion and in accordance with stated service level agreements (SLA's).
Perform diagnostic testing and analyzes test results in order to resolve issues.
Determine the root cause of problems and identify workarounds or permanent fixes.
Ensure workarounds and permanent fixes are documented and communicated to junior-level team members.
Proactively monitor the infrastructure for possible issues and takes necessary action to prevent an outage.
Serve as Subject Matter Expert (SME) for IT desktop support.
Collaborate with IT development staff to recreate issues in the test environment.
Ensure effective and prompt communication throughout the process of all support cases being worked on.
Actively contribute to ongoing process improvements.
Work directly with technology vendors when necessary in order to ensure all hardware and software systems are running correctly.
Maintain IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime.
Administer, update, and troubleshoot corporate telephony system.
Assist in the maintenance of server and network systems as needed.

Other Responsibilities (Non-Essential):

You will be asked to perform related duties or special projects, as required, in support of the department's goals.

Skills you need to succeed:

Demonstrated proficiency in:

Excellent interpersonal skills.
Proven troubleshooting and problem-solving skills.
Proven ability to multitask effectively and handle the fluctuating workload.
Proficient at troubleshooting problems with common office equipment.

Ability to:

Communicate effectively with end users in non-technical terms.
Assist and/or coach junior-level team members with advanced technical issues.
Work responsibly with or without direct supervision.
Travel as needed.

Education and/or experience:

5 years' experience with desktop and systems support or Bachelor's degree in a related field.
Thorough working knowledge of Microsoft and other common operating systems and software applications.

ARE YOU LOOKING FOR AN ORGANIZATION WITH A COMPETITIVE
COMPENSATION AND BENEFITS PACKAGE, TOO?

We have it Alliance Defending Freedom offers team members a competitive compensation and benefits package that includes major medical insurance, dental care, medical and dependent care reimbursement, paid disability, long-term care insurance, and life insurance.

We also offer a 401(k) plan with a generous company match. Work and life balance is important to the well-being of our team members.

You will receive paid time off (PTO) that starts accruing from your hire date and 11 paid holidays per year.

Help Desk Specialist

2 weeks ago

Astor & Sanders Silver Spring, United States

**Help Desk Specialist** · Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a **Help Desk Specialist.** This is a full-time position based in the **Silver Spring, MD a**rea. · **Roles and Responsibilities ...
Help Desk Specialist

1 week ago

Lafayette Federal Credit Union Rockville, United States

: · **NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. **_Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions._ · **Lafayette Federal Credit Union has earned th ...
IT Service Desk Specialist

1 week ago

Agile Care Enterprises Bethesda, United States

**This position requires active SECRET security clearance.** · Agile Care Enterprises is looking for an IT Help Desk Specialist - Level II to support the WRNMMC - IT Department, who will provide assistance to users through multiple channels (telephone, online tickets, in-person, ...
Help Desk Specialist

2 weeks ago

Abacus Technology Silver Spring, United States

Overview: · Abacus Technology is seeking a Help Desk Specialist to provide phone and in-person technical support for end users in an enterprise level environment. This is a full-time position at the National Oceanic and Atmospheric Association (NOAA). · **Responsibilities**: · - ...
Help Desk Specialist

1 day ago

CACI Bethesda, United States

Help Desk Specialist - TS/SCI w/ Poly · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · - * · CACI is seeking a Help De ...
Help Desk Specialist

5 days ago

Computer World Services Kearneysville, United States

The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users ...
Help Desk IT Specialist

1 day ago

MOMENTUM Tysons, United States

**Welcome to the Momentum Family** · Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The effort ...
Help Desk Specialist

2 weeks ago

Frederick Health Frederick, United States Part time

Requires: High School diploma or GED. Associates degree in related field or completion of coursework at a technical school preferred. Previous related experience with some data processing experience preferred. · **Education**: Required · - High School or better ...
Mobility/service Desk Specialist

2 weeks ago

General Dynamics Information Technology Arlington, United States

Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Secret · Clearance Level Must Be Able to Obtain: · Secret · Suitability: · Public Trust/Other Required: · Job Family: · Help Desk · Job Qualifications: · **Skills**:Customer Service, Help Desk Operations, ...
Front Desk Specialist

1 week ago

Community Health Centers Leesburg, United States Full time

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life. · Top Reasons to Work at Community Health Centers:No weekends for the major ...
Front Desk Administrative Specialist

1 week ago

Arlington County, VA Arlington, United States

**Position Information**: · The Arlington Economic Development (AED) is seeking an organized, flexible, and proactive **Front Desk Administrative Specialist** to support administrative operations and the senior leadership team. The position will serve as the primary contact for d ...
Senior Help Desk Specialist

2 weeks ago

Alliance Defending Freedom Leesburg, United States

Everyone says they want to change the world. Were looking for people who actually will. · Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please visit to view our Statement of Faith and ...
Service Desk/noc Specialist

4 days ago

AAC Inc Vienna, United States

Required Experience · - Requires a high school diploma/GED and a minimum of three years of IT experience, of which at least two years must be specialized in Service Center or Desktop Support. · - ITSM ticketing system experience required, ServiceNow experience is preferred. · - E ...
Tier 2 Help Desk Specialist

2 weeks ago

Maximus Services, LLC Tysons, United States

**Description & Requirements** · The Help Desk Specialist III will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. · Essential Duties and Responsibilities: · - Responsible for the 24x7 operation of the MA ...
Service Desk/noc Specialist 24-005p

1 day ago

AAC Inc. Vienna, United States

**Service Desk/ NOC Specialist** · **Required Skills**: · - Requires a high school diploma/GED and a minimum of three years of IT experience, of which at least two years must be specialized in Service Center or Desktop Support. · - ITSM ticketing system experience required, Servi ...
F-35 Help Desk Specialist Secret Clearance

4 days ago

General Dynamics Information Technology Arlington, United States

Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Interim Secret · Clearance Level Must Be Able to Obtain: · Secret · Suitability: · Public Trust/Other Required: · None · Job Family: · Help Desk · Job Qualifications: · **Skills**:Help Desk Support, Remedy ...
Help Desk Specialist

1 week ago

Astor & Sanders Silver Spring, United States

Help Desk Specialist · Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. · Roles and Responsibilities: · Window ...
Help Desk Specialist

2 days ago

Astor & Sanders Silver Spring, United States

Job Description · Job DescriptionHelp Desk Specialist · Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. · Roles ...
Service Desk Specialist

2 weeks ago

Seneca Resources Vienna, United States

One of our top clients is hiring a Service Desk Specialist. · Location: Onsite in Vienna, VA · Hours/Shift: Mon-Fri 9am-5:30pm · Responsibilities · • Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support · • Provide day-to-day support for the execution of the ...
Help Desk Specialist

1 week ago

Agensys Corporation Reston, United States

Job Description · Job DescriptionPosition: Helpdesk Specialist · Clearance: TS/SCI · Location: Reston, VA · RESPONSIBILITIES · Capture and reporting of IT Service Desk support metrics · Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems ...