F-35 Help Desk Specialist Secret Clearance - Arlington, United States - General Dynamics Information Technology

General Dynamics Information Technology

Verified Company

Arlington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Suitability:

Public Trust/Other Required: None

Job Family: Help Desk

Job Qualifications:

Skills: Help Desk Support, Remedy Help Desk, Technical Support

Certifications: CompTIA - Security+ CE - CompTIA

Experience: 5 + years of related experience

US Citizenship Required: Yes

Job Description: Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on a Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO).

Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support, and IT training.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Supervises the operation of a help desk and serves as a focal point for customer concerns.
Provides support to end-users on a variety of issues. Identifies, researches, and resolves technical problems.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.

WHAT YOU'LL NEED TO SUCCEED:

Security Clearance Level: Secret clearance

Required Experience: 5 years - Required
Certifications: Security+ CE and AZ-900 - Microsoft Azure Fundamentals certifications

Education:

BS/BA degree in Computer Science, Information Sciences, or related IT discipline

Allowable Substitution: 6 years of additional work experience required without a BS/BA degree OR 4 years of additional experience with an AA/AS Degree

Required Technical Skills:

5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. Experience with Remedy/Help Desk Management Systems. Progressive experience in the management of a technical support team. Experience developing and providing Service Level Agreements and Help Desk deliverables.

- Location: Onsite in Arlington, VA - US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA VA Arlington

Additional Work Locations:

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.